#poorcustomerservice

  1. M

    Cybersmart - poor service; where is your CX

    Is it just me or are others experiencing pathetic service from Cybersmart? Im trying to be a new customer, but am ghosted by Cybersmart regarding updates to my installation and router delivery. No updates voluntarily sent to me; unless i ask for an update; my emails requesting an update are not...
  3. E

    WebAAfrica Please Let me Gooo

    So, I've tried leaving due to their pathetic service numerous times in the past year. My most recent gripe came when after agreeing with a retention agent that I will remain a customer if certain services materialized. Which they did not, and as at the 27th of last month the services team cut...
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