ADSL down, what went wrong?

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gerhardd

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Hi guys

When getting home from work last night I noticed my internet is down. I have a billion 7300 router, and all the lights are on except for the PPP light. Not sure what this means, can someone give me some advice? Where would the problem be, me, Telkom or ISP?

Thank you
 
Hi,

PPP is your link to the ISP (If DSL is lit, it means your router has snchronized with the exchange).

Have you tried to reboot your router?
Have you tried to log into the router and manually have it connect to your ISP?
Have you tried contacting your ISP to see if their lines went down?

Try those and see what you get
 
Did you have a lot of lightning? I lost one modem like that.
 
Hi Cyberbob

I did the first two you suggested, no luck. I will call cybersmart today and see if there is any problems on their side. There was a lot of lightning here, I am in the Sandton area, hope it is not the modem. How would I know if the modem is broken, is there a test I can do?

Thanks for the replies.
 
I have the exact same problem, 7300 router, no ppp light. Webafrica says it must be a problem with the dslam but i cant get through to telkom :/
Let me know if you make any progress gerhardd
 
Whereabouts are you guys?

I'm in Randpark Ridge in Jo'burg and our connection went down yesterday morning. I saw about six Telkom vans in our neighborhood on the way home yesterday afternoon and the first thing that came to mind was "Oh dear... something is broken...". Got home last night and the connection was still dead - the DSL Link light just flashes.

I managed to get through to Telkom this morning at about 6 and the guy told me that, apparently, the network is fine, but "Internet traffic is not coming through" and that "our technicians are looking at it. We'll update you via SMS".

No SMSes yet. :(

And this going into the weekend as well - great!
 
Seems like it's up again. I sent myself an email this morning with the subject "Connection is up" and my router is on permanent retry. I got the email a few minutes ago! :)

Yeh, I know, I'm a smarty pants :)
 
Hi

My connection is also back. I called Cybersmart this morning, they said something about something being locked. Whatever. Just glad everything is back again.

Cheers
 
Mine is still down, apparently my exchange was hit by a tsunami..... what are the odds? :)
 
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