ADVERTISING STANDARDS AUTHORITY

Peapod · Oct 4, 2003

Telkom says on its website

"Welcome to Telkom's ADSL access service
Now you can surf the web when you want, for as long as you want at a flat monthly rate!"

WELL WELL WELL - we have a nother avenue for recourse...
False Advertising means we can lay a complaint to Advertising Standards Authority.
Here's how to do it, and please can you ALL WRITE IN INDIVIDUALLY.
http://www.asasa.org.za/complaints_4.html
Points to make are:
<ul><li> We cannot surf the web when we want because we get capped. Therefore the advertising should say "surf local internet sites only when you want for as long as you want"
</li><li> The use of the word "web" is misleading as it implies the world wide web. Telkom restrict access to the WWW by capping the service. The wording should be changed to say "surf a restricted domain of local internet sites" </li><li>"for as long as you want" is misleading as telkom restrict access to international content. Therefore all reference to freedom of information and freedom of choice should be removed from Telkoms advertising for ADSL with immediate effect.
</li></ul>

All strength. Thanks to doekvoet for sparking my sparky buttons

microfast · Oct 4, 2003

Great job Peapod - may I add my 2c worth

Telkom's reference to speed is also false.

Normal hours browsing the net is not much faster than
an ordinary 64K ISDN connection.

Telkom's reference to 256/512 kbs is false

onionpeel · Oct 5, 2003

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by microfast
Telkom's reference to 256/512 kbs is false
<hr height="1" noshade id="quote"></blockquote id="quote">
I don't think their reference is false.
If I complain, Telkom will tell me that my connection is configured to be 512/256 and that they are not responsible for congestion on the internet, which I think is a fair call.

microfast · Oct 5, 2003

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by onionpeel
 <blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by microfast
Telkom's reference to 256/512 kbs is false
<hr height="1" noshade id="quote"></blockquote id="quote">
I don't think their reference is false.
If I complain, Telkom will tell me that my connection is configured to be 512/256 and that they are not responsible for congestion on the internet, which I think is a fair call.
<hr height="1" noshade id="quote"></blockquote id="quote">

It is false because Telkom does not allocate the capacity for 256/512 to be a truth.

When about 80% of "the internet", that is USA, is active we have the
best speeds - so just when the internet is the most congested we have the best "internet experience".

Congestion is no basis for a response to the lack of speed on adsl.

Water supply services, power supply services and others base their supply on demand - Telkom has not done this and then has the audacity to advertise it as such.

zookeeper · Oct 6, 2003

It seems that the only internet connectivity service from Telkom, that offers speeds as advertised by them, is their ISDN Dial-ups. The 56k Dial-ups that Telkom are selling also leaves much to be desired. Windows connection speed (shown when you connect through a 56k dial-up) is not the true connection speed established. If it was then it would fluctuate as more users connect during peak times. The only question that remains is: Who is to blame? Microsoft? I believe that Telkom is to blame. It's not that difficult to "hype" the connection figures from the server side.

Ask anyone abroad that has a 56k connection to time the load time of a specific website, then do the same your side at 4.00am and I bet you yours is going to be infinitely slower.(Try a local and international site)

Nuff said...

Peapod · Oct 6, 2003

onionpeel I see your point however, a company that makes a 37,5 billion rand profit in one fiscal year can afford to buy more international bandwidth.
A company that charge the highest ADSL rates and have one of the poorest performing ADSL services in the WORLD cannot defend their position.
Telkom are raping their captive market.
Nuff said

onionpeel · Oct 7, 2003

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by Peapod
I see your point however, a company that makes a 37,5 billion rand profit...<hr height="1" noshade id="quote"></blockquote id="quote">
Peapod, I am all for the cause, but I have to correct your misquote here... It is not profit but turnover[

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ckleynhans · Oct 8, 2003

Another piece of contentious advertising:

WHICH NETWORK DOES YOUR COMPANY’S NETWORK USE
The answer is: TELKOM obviously

The question it raises is why is this advertised. If our Companies didn’t use Telkom’s network, which one would it have used. In this case, the advertising is factually correct in all cases, the motive, however, is dubious!

-----------------------
| Christiaan |
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ckleynhans · Oct 8, 2003

Another piece of contentious advertising:

WHICH NETWORK DOES YOUR COMPANY’S NETWORK USE
The answer is: TELKOM obviously

The question it raises is why is this advertised. If our Companies didn’t use Telkom’s network, which one would it have used. In this case, the advertising is factually correct in all cases, the motive, however, is dubious!

-----------------------
| Christiaan |
------------------------

silversurfer · Oct 8, 2003

Dear xxxxx

We have received your letter of complaint and have noted the contents.

We are currently assessing your complaint and will advise you further in due course.

Yours faithfully
The Advertising Standards Authority of South Africa

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i've done my good deed for the week

SK33T · Oct 8, 2003

Let us know what there responce is hey[

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