Afrihost Hosting email issue

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PaulB_

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Hi all

Dealing with a situation with a client in which an email is sent via outlook, it shows as sent, but never reaches the intended recipient.

If webmail is used (webmail.naturallygood.co.za) then sending works fine. I can also send from naturallygood.co.za to naturallygood.co.za fine, but the should an email be sent from naturallygood.co.za to outside naturallygood.co.za emails don't reach recipients.


Should mention there are several email addresses, and there is a single email address from the same domain that does send and receive fine via Outlook, the rest give me the above issue.

I spent over an hour dealing with Afrihost's WhatsApp line, the client spent most of the day dealing with them, and we got absolutely nowhere. They kept on asking me to check and change outlook authentication settings, and change different ports. I kept on telling them, that this was an absolute waste of time, as firstly the settings matched the Outlook account that was actually working, and secondly, as mentioned sending from naturallygood to naturallygood works fine. Should Outlook Mailbox settings, and ports been to blame even that should've not gone through.

Had to call it a day due to Loadshedding, but today am going to continue again today, but would appreciate advice.

Thanks
 
I used to have a lot.of clients on AH and this was a common problem several years ago.

Never got anywhere with support so ended up moving hosting to domains.co.za and absolute hosting.

From numerous email issues every week to less than 10 quickly fixed ones over the last few years.

My 2c - vote with your money and move to a competent hosting company.
 
its a continual fight with Afrihost with domains and emails .you go back online on browser and all your signatures etc are gone .telehelpers are useless .i closed all my data lines with them zero support .still have 3 domains but just dont have the time to change them .
 
PaulB_ said:
Hi all

Dealing with a situation with a client in which an email is sent via outlook, it shows as sent, but never reaches the intended recipient.

If webmail is used (webmail.naturallygood.co.za) then sending works fine. I can also send from naturallygood.co.za to naturallygood.co.za fine, but the should an email be sent from naturallygood.co.za to outside naturallygood.co.za emails don't reach recipients.


Should mention there are several email addresses, and there is a single email address from the same domain that does send and receive fine via Outlook, the rest give me the above issue.

I spent over an hour dealing with Afrihost's WhatsApp line, the client spent most of the day dealing with them, and we got absolutely nowhere. They kept on asking me to check and change outlook authentication settings, and change different ports. I kept on telling them, that this was an absolute waste of time, as firstly the settings matched the Outlook account that was actually working, and secondly, as mentioned sending from naturallygood to naturallygood works fine. Should Outlook Mailbox settings, and ports been to blame even that should've not gone through.

Had to call it a day due to Loadshedding, but today am going to continue again today, but would appreciate advice.

Thanks
Click to expand...
@PaulB_ Hello.
Please send me a PM with your email address so that I can look at the routing of the emails on the server.
 
Hey I don't know if you guys are still active but I am facing the same issue..... please assist
 
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