There should be an iBurst software component that can be used to periodically record FER (Frame Error Rate) as well as Signal Strength in a logfile, and there should be an option to disable this if one decides to do so, this logging should be enabled on initial install (which is when new customers are likely to experience connectivity problems), when logging is enabled, a prominent notice in a textbox should be displayed - i.e. no popup dialogboxes.
This logging should be able to run independently of the Systray application (i.e. if that isn't running) that only displays current FER & Signal Strength, but does not record these to a logfile.
Related thread(s):
[post=155208]iBurst very slow[/post]