Atrocious service

[AfriNatic]

Ok.....last stab at this. If i don't get a clear response now, then I'm taking my business somewhere else.

@Afrihost-Gian , @AfriFella , @AfriNatic , Can 1 of you please tell me when my line will be activated.

We don't have access to who currently owns the line. Only Vuma does. We don't have a right as an ISP to terminate another ISPs service on a line. Also the service is held by another person and not you and that why we require Vumatel to clear the address for us to place an order.

Unfortunately we have to wait for Vumatel to arrange this.

 

[Roy_ZA]

We don't have access to who currently owns the line. Only Vuma does. We don't have a right as an ISP to terminate another ISPs service on a line. Also the service is held by another person and not you and that why we require Vumatel to clear the address for us to place an order.

Unfortunately we have to wait for Vumatel to arrange this.

What's unfortunate is that the exact same feedback you're giving me now was given to me over a week ago. If I remember correctly, I sent you guys the previous owners cancellation reference around the 25th March. So it's really unfortunate that, a week down the line, we're not making any progress with activating my line.

What's more unfortunate is that you refuse to admit that your team botched my order, and none of you can tell me when my line will be activated.

Even now, instead of acknowledging that your team stuffed up my order, you feel like it's OK to throw policies and procedures at me.

So you know what, enough of this. Please cancel my line.

I'll take my business elsewhere.

@AfriNatic
@Afrihost-Gian
@AfriFella

 

[AfriNatic]

What's unfortunate is that the exact same feedback you're giving me now was given to me over a week ago. If I remember correctly, I sent you guys the previous owners cancellation reference around the 25th March. So it's really unfortunate that, a week down the line, we're not making any progress with activating my line.

What's more unfortunate is that you refuse to admit that your team botched my order, and none of you can tell me when my line will be activated.

Even now, instead of acknowledging that your team stuffed up my order, you feel like it's OK to throw policies and procedures at me.

So you know what, enough of this. Please cancel my line.

I'll take my business elsewhere.

@AfriNatic
@Afrihost-Gian
@AfriFella

Hi,

I'm sorry about the experience you received.

If I could activate your line myself right now I will definitely do it but unfortunately we have to wait for Vumatel to do their part to clear the address for us to be able to activate.

I have checked the request that I have sent earlier and Vumatel confirmed the fsan is still active with Webafrica and a request for cancellation has been sent to Webafrica. Once completed the FSAN will be clear and Vumatel will be able to provision it for Afrihost.

If you still want to cancel you can do so via clientzone.

Apologies for the inconvenience.

 

[Roy_ZA]

Hi,

I'm sorry about the experience you received.

If I could activate your line myself right now I will definitely do it but unfortunately we have to wait for Vumatel to do their part to clear the address for us to be able to activate.

I have checked the request that I have sent earlier and Vumatel confirmed the fsan is still active with Webafrica and a request for cancellation has been sent to Webafrica. Once completed the FSAN will be clear and Vumatel will be able to provision it for Afrihost.

If you still want to cancel you can do so via clientzone.

Apologies for the inconvenience.

@AfriNatic
@AfriFella
@Afrihost-Gian

Cancellation request has been submitted via the client zone. Please expedite my refund.

 

[AfriNatic]

@AfriNatic
@AfriFella
@Afrihost-Gian

Cancellation request has been submitted via the client zone. Please expedite my refund.

I have requested the refund from Accounts.

The request to cancel the Webafrica service has already been sent to Webafrica from Vumatel so the line should be cleared sometime this week.

Your New ISP should then be able to place an order as expected. Apologies that you feel that we have delayed the process.