Attention all Gamers

You are on the Kraaifontein Telkom tower.

The guys are looking at your case since yesterday.

Lets see what is discovered.
 
Last night I experienced same as Dusk. Last night I struggled to play, very inconsistent latency cause by huge spikes every few minutes. One minute can be fine 350-450, next minute can be lagging like hell 600-850. Disconnected twice from WoW, 4 times from Ventrillo.
 
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Today experiencing same lag spikes in lord of the rings online than I did in WoW, lotro reporting 20-30% loss. Happened 3 times now.
 
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Im starting to lose my patience with this ongoing problems for 13 days now

Tracing route to eu.logon.worldofwarcraft.com [80.239.178.113]
over a maximum of 30 hops:

1 70 ms 62 ms 46 ms wbs-41.208.192.1.wbs.co.za [41.208.192.1]
2 62 ms 46 ms 156 ms 192.168.0.97
3 171 ms 140 ms 46 ms 192.168.0.114
4 93 ms 46 ms 46 ms iburst-41-213-126-21.iburst.co.za [41.213.126.21
]
5 78 ms 46 ms 46 ms 41.0.4.225
6 296 ms * 406 ms 217.163.45.137
7 312 ms 265 ms 249 ms ae-12-51.car2.London1.Level3.net [4.69.139.67]
8 296 ms 374 ms 291 ms telia-level3-ge.London1.Level3.net [4.68.111.182
]
9 289 ms 406 ms 468 ms ldn-bb1-link.telia.net [80.91.250.234]
10 296 ms 281 ms 265 ms prs-bb2-link.telia.net [80.91.254.211]
11 543 ms 249 ms 281 ms prs-b1-link.telia.net [80.91.250.253]
12 277 ms 265 ms 249 ms prs-tc-i1-link-telia.net [80.91.250.30]
13 *
 
Lagging on average of 650-750 today :(. What going on?

Time: 16:49
Date: 11/07/2009
Source IP: 41.208.222.94
Dest IP: 80.239.149.15
WoW EU Server:Hellscream

Tracing route to 80-239-149-15.customer.teliacarrier.com [80.239.149.15]
over a maximum of 30 hops:

1 40 ms 46 ms 46 ms wbs-41.208.192.1.wbs.co.za [41.208.192.1]
2 62 ms 46 ms 46 ms 192.168.0.97
3 78 ms 62 ms 46 ms 192.168.0.113
4 77 ms 46 ms 46 ms iburst-41-213-126-21.iburst.co.za [41.213.126.21
]
5 46 ms 46 ms 46 ms 41.0.4.225
6 312 ms 452 ms 421 ms ge-6-4-581.car5.London1.Level3.net [217.163.45.1
37]
7 281 ms * 281 ms ae-22-52.car2.London1.Level3.net [4.69.139.99]
8 280 ms 265 ms 374 ms telia-level3-ge.London1.Level3.net [4.68.111.182
]
9 249 ms 249 ms 249 ms ldn-bb1-link.telia.net [80.91.249.77]
10 265 ms 265 ms 265 ms prs-bb1-link.telia.net [80.91.254.209]
11 265 ms 265 ms 281 ms ffm-bb1-link.telia.net [80.91.251.211]
12 312 ms 265 ms 406 ms ffm-b4-link.telia.net [80.91.249.237]
13 * * * Request timed out.
14 *

At 16:29
Tracing route to 80-239-149-15.customer.teliacarrier.com [80.239.149.15]
over a maximum of 30 hops:

1 124 ms 109 ms 124 ms wbs-41.208.192.1.wbs.co.za [41.208.192.1]
2 124 ms 46 ms 62 ms 192.168.0.97
3 46 ms 46 ms 46 ms 192.168.0.113
4 77 ms 46 ms 46 ms iburst-41-213-126-21.iburst.co.za [41.213.126.21
]
5 62 ms 62 ms 77 ms 41.0.4.225
6 531 ms 296 ms 281 ms ge-6-4-581.car5.London1.Level3.net [217.163.45.1
37]
7 281 ms 265 ms 265 ms ae-22-52.car2.London1.Level3.net [4.69.139.99]
8 296 ms 281 ms 265 ms telia-level3-ge.London1.Level3.net [4.68.111.182
]
9 328 ms 249 ms 249 ms ldn-bb1-link.telia.net [80.91.250.234]
10 265 ms 312 ms 265 ms prs-bb1-link.telia.net [213.248.64.9]
11 328 ms 249 ms 281 ms ffm-bb1-link.telia.net [80.91.251.211]
12 343 ms 281 ms 312 ms ffm-b4-link.telia.net [80.91.249.237]
13 * *


Im getting better latency and ping times on MTN 3G :S
 
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17:15
>tracert 80.239.149.15

Tracing route to 80-239-149-15.customer.teliacarrier.com [80.239.149.15]
over a maximum of 30 hops:

1 * * * Request timed out.
2 68 ms 46 ms 46 ms wbs-41-208-232-1.wbs.co.za [41.208.232.1]
3 119 ms 61 ms 93 ms 192.168.2.1
4 123 ms 46 ms 109 ms 192.168.4.37
5 77 ms 62 ms 46 ms 196.25.133.117
6 499 ms 608 ms * 196.43.9.54
7 359 ms 405 ms 374 ms ldn-tch-i1-link.telia.net [213.155.141.153]
8 466 ms 374 ms 468 ms ldn-b5-link.telia.net [80.91.250.209]
9 498 ms 468 ms 499 ms ldn-bb1-link.telia.net [80.91.252.205]
10 467 ms 312 ms 421 ms prs-bb1-link.telia.net [80.91.254.209]
11 733 ms 733 ms 905 ms ffm-bb1-link.telia.net [80.91.249.44]
12 561 ms 655 ms 562 ms ffm-b4-link.telia.net [80.91.249.237]
13 * * * Request timed out.
14 *
 
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Ok, today was fine and then I started spiking about 20 minutes ago. I can't even log on

Microsoft Windows [Version 6.1.7100]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


Tracing route to eu.logon.battle.net [213.248.127.130]
over a maximum of 30 hops:

1 49 ms 49 ms 49 ms wbs-41-208-232-1.wbs.co.za [41.208.232.1]
2 74 ms 49 ms 84 ms 192.168.2.1
3 69 ms 54 ms 49 ms 192.168.4.37
4 140 ms 208 ms 194 ms 196.25.133.117
5 249 ms 224 ms 224 ms 196.43.9.54
6 450 ms 453 ms 449 ms ldn-tch-i1-link.telia.net [213.155.141.153]
7 265 ms 220 ms 219 ms ldn-b5-link.telia.net [80.91.250.209]
8 450 ms 444 ms 440 ms ldn-bb1-link.telia.net [80.91.248.217]
9 249 ms 229 ms 225 ms prs-bb1-link.telia.net [213.248.64.9]
10 269 ms 240 ms 239 ms ffm-bb1-link.telia.net [80.91.252.230]
11 475 ms * 479 ms ffm-b4-link.telia.net [80.91.249.237]
12 80.239.169-116.customer.teliacarrier.com [80.239.169.116] reports: Destina
tion net unreachable.

Trace complete.

Seems like Telia is acting up again
 
From what I can see the problems starting after hop 6 196.43.9.54 (TELKOM SA LIMITED).

Going to run WinMTR to my WoW server for 2 hours and see what happens.
 
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Over 2 hours Tracert:
Time: 18:00-20:15
Date: 11/07/2009
Dest IP: 80.239.149.15

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| wbs-41-208-200-1.wbs.co.za - 0 | 8208 | 8208 | 46 | 62 | 219 | 47 |
| 192.168.0.97 - 1 | 8208 | 8206 | 46 | 51 | 203 | 63 |
| 192.168.0.114 - 1 | 8208 | 8207 | 46 | 51 | 344 | 47 |
| iburst-41-213-126-21.iburst.co.za - 0 | 8208 | 8208 | 32 | 53 | 454 | 47 |
| 41.0.4.225 - 1 | 8208 | 8207 | 46 | 51 | 297 | 47 |
| ge-6-4-581.car5.London1.Level3.net - 3 | 8208 | 8008 | 218 | 251 | 515 | 281 |
| ae-22-52.car2.London1.Level3.net - 3 | 8207 | 8021 | 218 | 277 | 531 | 250 |
| telia-level3-ge.London1.Level3.net - 3 | 8207 | 8035 | 218 | 258 | 547 | 234 |
| ldn-bb1-link.telia.net - 2 | 8207 | 8044 | 219 | 278 | 532 | 265 |
| prs-bb1-link.telia.net - 3 | 8207 | 8028 | 234 | 252 | 422 | 328 |
| ffm-bb1-link.telia.net - 3 | 8207 | 8031 | 250 | 285 | 531 | 312 |
| ffm-b4-link.telia.net - 3 | 8207 | 8034 | 234 | 273 | 531 | 266 |
| No response from host - 100 | 8207 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( [email protected] )
 
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Today remains same as yesterday, bad as ever. I cant play like this. Average ms is 620 spiking above 800ms.

10:33

Tracing route to 80-239-149-15.customer.teliacarrier.com [80.239.149.15]
over a maximum of 30 hops:

1 76 ms 46 ms 62 ms wbs-196-2-112-1.wbs.co.za [196.2.112.1]
2 62 ms 46 ms 46 ms 192.168.0.97
3 62 ms 46 ms 93 ms 192.168.0.113
4 62 ms 62 ms 46 ms iburst-41-213-126-21.iburst.co.za [41.213.126.21
]
5 46 ms 62 ms 46 ms 41.0.4.225
6 390 ms 312 ms * ge-6-4-581.car5.London1.Level3.net [217.163.45.1
37]
7 234 ms 265 ms 249 ms ae-12-51.car2.London1.Level3.net [4.69.139.67]
8 265 ms 265 ms 234 ms telia-level3-ge.London1.Level3.net [4.68.111.182
]
9 249 ms 249 ms 234 ms ldn-bb1-link.telia.net [80.91.249.77]
10 281 ms 265 ms 249 ms prs-bb1-link.telia.net [80.91.254.209]
11 296 ms 265 ms 296 ms ffm-bb1-link.telia.net [80.91.252.230]
12 281 ms 249 ms 265 ms ffm-b4-link.telia.net [80.91.249.237]
13



At 10:34 what happening at iBurst?
Tracing route to 80-239-149-15.customer.teliacarrier.com [80.239.149.15]
over a maximum of 30 hops:

1 59 ms 46 ms 62 ms wbs-196-2-112-1.wbs.co.za [196.2.112.1]
2 46 ms 46 ms 62 ms 192.168.0.97
3 109 ms 124 ms 156 ms 192.168.0.113
4 311 ms 265 ms 108 ms iburst-41-213-126-21.iburst.co.za [41.213.126.21
]
5 124 ms 93 ms 62 ms 41.0.4.225
6 249 ms 265 ms 296 ms ge-6-4-581.car5.London1.Level3.net [217.163.45.1
37]
7 280 ms 280 ms 249 ms ae-12-51.car2.London1.Level3.net [4.69.139.67]
8 280 ms 311 ms 265 ms telia-level3-ge.London1.Level3.net [4.68.111.182
]
9 281 ms 265 ms 374 ms ldn-bb1-link.telia.net [80.91.251.18]
10 249 ms 249 ms 265 ms prs-bb1-link.telia.net [80.91.254.209]
11 281 ms 281 ms 312 ms ffm-bb1-link.telia.net [80.91.252.230]
12 265 ms 343 ms 265 ms ffm-b4-link.telia.net [80.91.249.237]
13 *

At 10:35

Tracing route to 80-239-149-15.customer.teliacarrier.com [80.239.149.15]
over a maximum of 30 hops:

1 48 ms 46 ms 46 ms wbs-196-2-112-1.wbs.co.za [196.2.112.1]
2 78 ms 46 ms 46 ms 192.168.0.97
3 46 ms 171 ms 46 ms 192.168.0.113
4 45 ms 171 ms 46 ms iburst-41-213-126-21.iburst.co.za [41.213.126.21
]
5 62 ms 46 ms 46 ms 41.0.4.225
6 249 ms 452 ms 421 ms ge-6-4-581.car5.London1.Level3.net [217.163.45.1
37]
7 452 ms 453 ms 468 ms ae-12-51.car2.London1.Level3.net [4.69.139.67]
8 249 ms 265 ms 249 ms telia-level3-ge.London1.Level3.net [4.68.111.182
]
9 301 ms 249 ms 249 ms ldn-bb1-link.telia.net [80.91.250.234]
10 265 ms 281 ms 264 ms prs-bb1-link.telia.net [213.248.64.9]
11 295 ms 280 ms 265 ms ffm-bb1-link.telia.net [80.91.251.211]
12 265 ms 249 ms 265 ms ffm-b4-link.telia.net [80.91.249.237]
13 * * * Request timed out.
14

At 10:50

Tracing route to 80-239-149-15.customer.teliacarrier.com [80.239.149.15]
over a maximum of 30 hops:

1 58 ms 46 ms 45 ms wbs-196-2-112-1.wbs.co.za [196.2.112.1]
2 46 ms 46 ms 46 ms 192.168.0.97
3 62 ms 61 ms 62 ms 192.168.0.113
4 124 ms 124 ms 171 ms iburst-41-213-126-21.iburst.co.za [41.213.126.21
]
5 45 ms 182 ms 159 ms 41.0.4.225
6 364 ms 242 ms 369 ms ge-6-4-581.car5.London1.Level3.net [217.163.45.1
37]
7 275 ms 299 ms 291 ms ae-12-51.car2.London1.Level3.net [4.69.139.67]
8 275 ms 283 ms 280 ms telia-level3-ge.London1.Level3.net [4.68.111.182
]
9 281 ms 329 ms 293 ms ldn-bb1-link.telia.net [80.91.250.234]
10 235 ms 303 ms 404 ms prs-bb1-link.telia.net [80.91.254.209]
11 290 ms 282 ms 386 ms ffm-bb1-link.telia.net [80.91.251.211]
12 516 ms 476 ms 386 ms ffm-b4-link.telia.net [80.91.249.237]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
 
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Can't play at all today, when i can login I get terrible MS and very frequent DC's.

The last time this happened for such a long period of time it was linked to the upload stream ISP. Have you guys looked into that yet?

I don't see how any of these trace routes are helping in anyway because they all seem to be having massive issues after the 6th hop or when it bounces to 196.43.9.54 (TELKOM SA LIMITED). Isolate what is happening there and provide us with better feedback please.

This has been on going for a period of 10 days, how long does it take to resolve an issue like this?
 
I agree with Odom, for me this is going on for 14 days now. As an officer of my guild I have to apologize to my guild every night why I cant raid. Today its sitting at constant 650ms-750ms and spikes up to 800-900ms and at some points I get disconnected. 2k-15k ms latency on Ventrillo at 14:00 :(. I cant play and yet again I have to cancel my raid. It sad that when I jump over to MTN 3G I get stable 420-520 ms, though I cant use it much as its too expensive.

Seriously if this cant be resolved after 2 weeks, then provide an alternate upstream provider other than through Saix\Level3 instead of making it difficult for customers to wait for a resolution which appears to getting nowhere for 2 weeks, if it continues I might be considering going else where cause I cant play or sit around doing nothing like this for much longer.
 
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Hi Shaun,

I usually play call of duty on the igame servers, which as far as I am aware is part of iburst or somehow connected to iburst? igame.iburst.co.za

You should consider asking them for some help if you need as they are hardcore gamers running servers on the iburst network.

(Maybe you have... but in case you haven't ;))

Regards
S
 
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