"Best Effort" service

PaulMurkin said:
I think it's fair to give you context.
This is my experience, with FTTH on Octotel.

Most of the time, like for months on end, it works fine. Then someone gets the urge to start fiddling. Not sure whom.
When the trouble starts its one of the three possible modes of failure:

* Line connected, PPPoE session says connected... packets sent, 0 bytes back. The Rx counter on the PPPoE Rx port remains stuck at 0
* Line drops and comes back aka the "micro outage"
* Sudden burst of packet loss, and usually when this happens international sites won't load. Speedtest.net to the UK shows the usual, download speed is like 1Mbps and upload speed is > 100Mbps

Because I have to go through VOX TELECOM, they take their sweet time in doing anything about this. By they time they've pulled their heads out their rectums the faults have either been resolved or are still ongoing. If they're still ongoing i.e. the packet loss one, then they say it's my router, every single time. They don't want to do anything because they do not want to fight the FNO or simply don't care. Bit of both I think.

The one they cannot and refuse to help me with is the first one where the PPPoE session says "connected" but no data flows. They close the tickets. I took them to the ISPA for that who found in my favour but Vox told me to either accept it or find another ISP.

When they give me crappy service especially with 1 and 3 that's when I start with punitive measures.
Click to expand...

Is the VOX stipulation for work?
 
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