Regarding AUPs - at this stage, no. Our draft T&C document states only that users are responsible for what they store, and that we will comply with any requests from law enforcement for data.
I don't want to give away too many details about our business at the moment. Up to now, while we have been providing off-site backup and recovery services for several existing clients on an ad-hoc basis, it's not our core business. We are currently looking to expand into this space, as it's something we're quite passionate about.
I'll share the following details though. We are not currently in a datacentre, but a server room at our office premises. High availability isn't guaranteed, I'll admit. We have sufficient ventilation, and there are UPSes to protect the equipment, but not sufficient keep going during 2 hours of load-shedding, for instance.
We are running our own hardware, with a modest capacity (Order tens of TBs). Current clients use far less than we'd originally anticipated, around 5% of our capacity. If we get greedy and sign up too many clients, we could be saturated possibly within a few days. Our plan is to accept clients until space sold (even if the client doesn't actually use the space) is roughly 75-80% of capacity available, stop accepting clients, test for a bit, then double the capacity and repeat. We have capital available to scale out to about 100 TB at the moment (physical rack space for considerably more if the cash flows), but this is largely dependent on how enthusiastic the uptake of the offering is. Unfortunately, we have no link redundancy at the moment, as only one fibre provider covers our premesis. Our ISP advises that our maximum (symmetric) link speed is 300 Mb/s, and while we're not using that at the moment (we haven't had a need up to now) it takes a matter of hours for them to increase it.
If the uptake is enthusiastic, we will almost certainly move into a datacenter, though this will need to be planned carefully. At the moment I think we have the capacity to serve a fair number of clients quite well, and to add value by providing support - this has up to now been closer to our core business, not just providing an online-only service but a human being to advise and assist you in managing your data.
