Cool Ideas Fibre ISP – Feedback Thread 6

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@abudabi
TypeShow Type column actionsDescriptionShow Description column actionsDate addedShow Date added column actions
General UpdateAll cables labeled accordingly, we waiting for stock to get onsite to start floating and preparing all the 20 cables both sides.Once preping starts Team will updateThursday, Mar 6, 2025, 14:04
 
Good Day,

Not sure if I should open a ticket for this because I don't have an actual "fault" per say but routing from Stanger to JHB via Zoom Fibre seems sub-optimal. I used to get pings to Durban as low as 2ms but now they average 5-6ms, to JHB I used to get sub 10ms now it's 15-17ms. I noticed this as well in games like CS2 where my friend on Balwin Fibre in Ballito gets 9ms to JHB in CS2 while I'm getting double that for only +-30km extra distance (theoretically)

Could we possibly look at doing some path optimisation?
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esn33 said:
Good Day,

Not sure if I should open a ticket for this because I don't have an actual "fault" per say but routing from Stanger to JHB via Zoom Fibre seems sub-optimal. I used to get pings to Durban as low as 2ms but now they average 5-6ms, to JHB I used to get sub 10ms now it's 15-17ms. I noticed this as well in games like CS2 where my friend on Balwin Fibre in Ballito gets 9ms to JHB in CS2 while I'm getting double that for only +-30km extra distance (theoretically)

Could we possibly look at doing some path optimisation?
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Hi there, so currently depneding on which NLD is in play, the latency between JHB and Durban will vary from 7ms -14ms
Currently its on the higher end of that range due to the Current NLD in use. We have queried the latency stability with the carrier a day or two ago regarding some optimizations actually, but for now, the latency is around 14ms at core. JHB <> KZN

Anything on top of that would be 13ms + your Last mile latency to the Data Centre.
If the last mile latency to Durban was around 2ms before, and is current 5-6ms, its likely a local issue like your internal network, or the backhaul paths for Zoom Fibre are slightly more elivated than normal.

Although a 3-4ms increas wouldn't be a cause for concern, I do agree that in can add up along the route, but this should improve once we get some feedback internally about the NLD latency situation
 
Good evening, just want to check if someone knows whats going on. Multiple people complaining about fibre outages in Brackenfell South, Cape Town.
 
CoolEscalator said:
@abudabi
TypeShow Type column actionsDescriptionShow Description column actionsDate addedShow Date added column actions
General UpdateAll cables labeled accordingly, we waiting for stock to get onsite to start floating and preparing all the 20 cables both sides.Once preping starts Team will updateThursday, Mar 6, 2025, 14:04
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Woop woop. I'm back. That wasn't too bad. Well done vumatel!
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Alucard147 said:
Good evening, just want to check if someone knows whats going on. Multiple people complaining about fibre outages in Brackenfell South, Cape Town.
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Hi there, I'm not seeing a report from Vuma, Are you still experiencing issues in the area?
 
HI all in KZN, we are aware of the increased latency on the NLD. Around 22.6ms since this moring.
Issue is still with the Carrier. We are awaiting feedback accordingly
 
Hi, is there any reason why cool ideas cannot collect payment automatically from credit card each month?
Imagine one having to login to Netflix every month just to pay for the service.
 
CraZee said:
Hi, is there any reason why cool ideas cannot collect payment automatically from credit card each month?
Imagine one having to login to Netflix every month just to pay for the service.
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HI there, unfortunately we don't have that payment option as yet, however you can feel free to set up a Debit order via your Client Portal. It will be under Billing --> Debit Order
 
CoolEscalator said:
@abudabi
TypeShow Type column actionsDescriptionShow Description column actionsDate addedShow Date added column actions
General UpdateAll cables labeled accordingly, we waiting for stock to get onsite to start floating and preparing all the 20 cables both sides.Once preping starts Team will updateThursday, Mar 6, 2025, 14:04
Click to expand...
Is the repair for this still ongoing? I'm still down over here
 
Krazee said:
Is the repair for this still ongoing? I'm still down over here
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Hi there, yes indeed, typically these are multiple-day repairs.
Please see some more recent updates
TypeShow Type column actionsDescriptionShow Description column actionsDate addedShow Date added column actions
Repairs in progressSplicing in progress 600 in Total left from 5760 89% completed on splice worksFriday, Mar 7, 2025, 12:53
Repairs in progressSplicing in progress 950 splices left of 5760 85% completeFriday, Mar 7, 2025, 11:32
Repairs in progressSplicing in progress Total splices left 1104 of 5760Friday, Mar 7, 2025, 09:27
General UpdateDue to weather conditions teams prep work has been delayedFriday, Mar 7, 2025, 05:39
General Updateweather is starting to act up, so teams might stop prepping soon and just continue splicing, team in the back of the bakkiesFriday, Mar 7, 2025, 04:10
 
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CoolEscalator said:
Hi there, yes indeed, typically these are multiple-day repairs.
Please see some more recent updates
TypeShow Type column actionsDescriptionShow Description column actionsDate addedShow Date added column actions
Repairs in progressSplicing in progress 600 in Total left from 5760 89% completed on splice worksFriday, Mar 7, 2025, 12:53
Repairs in progressSplicing in progress 950 splices left of 5760 85% completeFriday, Mar 7, 2025, 11:32
Repairs in progressSplicing in progress Total splices left 1104 of 5760Friday, Mar 7, 2025, 09:27
General UpdateDue to weather conditions teams prep work has been delayedFriday, Mar 7, 2025, 05:39
General Updateweather is starting to act up, so teams might stop prepping soon and just continue splicing, team in the back of the bakkiesFriday, Mar 7, 2025, 04:10
Click to expand...
Everything came back up about 10 Min ago and Thank You for the update
 
Gambit said:
My internet is down in Durbanville, Cape Town on Vuma Trenched. Anyone else having issues? My DHCP is connecting fine, but can't ping the gateway
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Hi there, Apologies for any inconvenience caused.
I see there is maintenance in the area -
but it appears its just equipment replacement, so should not be offline for an extended period of time (hopefully)
 

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Anyone else experiencing drops or incredibly slow speeds right now? Google services are failing, I’ve been kicked off of Battlenet, Twitch streams aren’t loading
 
DuckKnuckle said:
Anyone else experiencing drops or incredibly slow speeds right now? Google services are failing, I’ve been kicked off of Battlenet, Twitch streams aren’t loading
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For me things have been feeling sluggish during the day yesterday and also noticed some Youtube content was staying on low quality, when you change it to high quality it just loads constantly
 
DuckKnuckle said:
Anyone else experiencing drops or incredibly slow speeds right now? Google services are failing, I’ve been kicked off of Battlenet, Twitch streams aren’t loading
Click to expand...
TheLostPacket said:
For me things have been feeling sluggish during the day yesterday and also noticed some Youtube content was staying on low quality, when you change it to high quality it just loads constantly
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Good day, are you still experiencing issues in this regard?
I'm not seeing anything standing out that could be causing this.
 
CoolEscalator said:
Good day, are you still experiencing issues in this regard?
I'm not seeing anything standing out that could be causing this.
Click to expand...

Seemed okay but the internet has now completely died

Openserve, Cape Town Northern Suburbs

Looks to be widespread and not just in my area [mention]PBCool [/mention] [mention]CoolEscalator [/mention]
 
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