I have had some unusual "activity" with TELKOMSA (ADSL client) in the last two weeks and was wondering if anyone else had experienced something similar. The first was two weeks ago when eMails directed to me were being returned to the senders. Then a week or so ago I get a call from TELKOMSA telling me (rather bluntly) that I have been using their service but not paying for it. I found this odd since a) how would I manage this, and b) I have paid my ADSL bill perfectly since day one. After some discussion the caller announced that he had made a mistake and rung off. Then yesterday I once again stop receiving eMails. A call to the tech helpdesk this morning reveals that I have been "deleted by mistake" from their eMail system. No amount of questioning could determine just how this might have been achieved. How can a client be "deleted" by mistake?!
PLEASE NOTE . . . I don't want this is turn into a TELKOMSA slagging thread. I have been a client of theirs for over six years, and to be honest their service has been no worse than any of the other service providers my friends and business acquaintances are using.
My questions therefore are :
1. Has anyone else experienced this scenario before?
2. Do you have a phone number / eMail address which I can use to raise this query with TELKOMSA? (the tech call centre will not query it further)
PLEASE NOTE . . . I don't want this is turn into a TELKOMSA slagging thread. I have been a client of theirs for over six years, and to be honest their service has been no worse than any of the other service providers my friends and business acquaintances are using.
My questions therefore are :
1. Has anyone else experienced this scenario before?
2. Do you have a phone number / eMail address which I can use to raise this query with TELKOMSA? (the tech call centre will not query it further)