EARLY 8.ta DEBIT ORDER for Jan 2012 - WTF???

Happened to me as well. I did NOT agree to have the debit order on the 21st. :mad: Some other institutions (Virgin Active, among others) also take it of a few days earlier each month. Funny, they seem to know that there is money available in the account :confused:
 
After failing on the 21st of Dec to STEAL the R 299-00 out of my bank account - as I had already transferred my available funds out of my bank account in anticipation of 8.ta NOT actioning the SMS I sent in reply telling them i did NOT want this EARLY DEDUCTION processed, the BASTARDS RAN THE UNAUTHORISED DEDUCTION AGAIN THIS MORNING - after I had re-transferred my funds back into my bank account last night!

My contract CLEARLY states that I requested deductions to occur on the LAST DAY OF THE MONTH - so this is now a breach of contract and grounds for IMMEDIATE termination.

I am now going to the 8.ta branch where I took out this contract later this morning - and will DEMAND an IMMEDIATE REFUND and CANCELLATION of this contract.

I am MOST CERTAINLY NOT going to wait EIGHT DAYS for them to refund me electronically - they can pay me in cash out of their till if they have to!
 
Ivan Leon said:
After failing on the 21st of Dec to STEAL the R 299-00 out of my bank account - as I had already transferred my available funds out of my bank account in anticipation of 8.ta NOT actioning the SMS I sent in reply telling them i did NOT want this EARLY DEDUCTION processed, the BASTARDS RAN THE UNAUTHORISED DEDUCTION AGAIN THIS MORNING - after I had re-transferred my funds back into my bank account last night!

My contract CLEARLY states that I requested deductions to occur on the LAST DAY OF THE MONTH - so this is now a breach of contract and grounds for IMMEDIATE termination.

I am now going to the 8.ta branch where I took out this contract later this morning - and will DEMAND an IMMEDIATE REFUND and CANCELLATION of this contract.

I am MOST CERTAINLY NOT going to wait EIGHT DAYS for them to refund me electronically - they can pay me in cash out of their till if they have to!
Click to expand...

I agree that this is unacceptable, but all this effort over R299? Or are you looking for a way out of the contract?

Sent from my HTC Desire S using MyBroadband Android App
 
I received a call from 8.ta within an hour of me e-mailing them on the 23rd - apologising profusely for their error - and the money was refunded into my bank account the same day - so they REALLY do respond to customer complaints promptly!
 
My Dongle is also plugged into a router so no SMS's. With the result that I also just got caught with the early unauthorized deduction, except that the debit order was presented twice.

One can't but help wonder who the bright spark was who dreamed this up and for what purpose. They certainly have upset me and changed what was such a beautiful Christmas into a nightmare of letters, banks, lawyers, and NCA investigation. At the end I have no doubt that my account will be suspended despite me interrupting my holiday to visit the Telkom office as well as doing a manual transfer today.

Shockingly poor show 8ta !!!
 
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