Elitehost.co.za - thoughts?

[squirrel]

Hi guys,

I made the move from Hetzner to Elitehost a few months ago solely because the account was cheaper and I'm hosting quite a few websites. I'm on a reseller account at the moment. The websites are frustratingly slow and the server usage is REALLY high. Sometimes I can't even get into the Wordpress backend. I contacted support and they said it's because of the high amount of users on the site, but there aren't that many. Never had these issues with Hetzner either.

What are your guys thoughts of Elitehost.co.za?

http://i.imgur.com/6BMPi9a.jpg

^^ that is one website on its own cpanel account. there's like 3 active users on the site.

 

[philaniH]

you get what you pay for. maybe hetzner was giving you some burst, if you blow the whole one gb ram than its time to be a geek, Welcome vps. ofcourse hala for vps

 

[w1z4rd]

Normally thats some kinda bot attack or compromised scripts being used against the server. Wordpress websites are the devil.

 

[ChalkCheese]

What you are seeing there are the CloudLinux stats as far as I know. So the 80% CPU usage is not the server CPU but the CPU assigned to your account. Your website seems very resource hungry so there is probably an issue there (most likely). Ghoti is right, Wordpress really is the devil as most people don't keep the sites updated.

 

[envo]

I'm hosted with elitehost as well and I also have wordpress sites. My stats looks more or less the same but they're not as slow as you described. The other day I found bots crawling/attacking the xmlrpc.php exploit on Wordpress. Mostly from the Netherlands, so I just blocked the Netherlands on Cloudflare and blocked xmlrpc.php access in the .htaccess. This brought down my memory usage. I'd also try caching plugins. Although only 3 active users are on the site, you might be crawled by bots way more than you think.

BTW, I suspect the CPU graph isn't correct since the bars on the left in CPanel usually show 25% usage whereas those stats show 75-100% usage. Check out http://status.elitehost.co.za/ and find the server you're on. Compare that CPU load with the one on the stats you showed vs the left hand side bar on Cpanel as you login.

Which brings me to another suggestion. Cloudflare. Elitehost is currently the only ISP which partners with Cloudflare (Web Africa resells cloudflare pro/business accounts) and have "Railgun" facilities setup. It negates about 70% of my overall traffic to my sites and is pretty helpful.

Also, Caching plugins might help you on your Wordpress installs.

If you're not happy with the shared environment, I'd suggest looking at their VPS. It's R30 extra than what you currently pay for the entry level package, but might actually help you in the long run. (You didn't mention how much traffic you get in a day and how many sites you're hosting, so it's difficult to recommend something)

They're not the cheapest, but their VPS option is quite good. Like someone already said, you get what you pay for.

To me, I'll always host there. Especially since the average response time in tickets is about 7 minutes for me. And if I forget about an open ticket, they will actually check into the issue (again) and reply and ask if everything is okay. Not the automated "we will close this ticket because you didn't reply" thing you get with Web Africa/Afrihost etc

 

[envo]

What you are seeing there are the CloudLinux stats as far as I know. So the 80% CPU usage is not the server CPU but the CPU assigned to your account. Your website seems very resource hungry so there is probably an issue there (most likely). Ghoti is right, Wordpress really is the devil as most people don't keep the sites updated.

+1 Just saw your reply. The CPU usage on the stats is skewed vs what load is on the server or on the cpanel left hand side, plus Wordpress is notorious for being resource hungry. Wordpress SEO by Yoast seems to be the only plugin that loads slower than the rest (by a factor of 2 sometimes). So checking the plugins on your site and exploits bots might be trying to find will help a lot

 

[MGRobinson]

I changed from Elitehost to Domains.co.za for that very reason. So far it's been a lot better.

 

[etienne_marais]

They allow overselling for re-sellers, and probably do it themselves to begin with. CPU cycles thus not guaranteed...