I received notification to visit VFS to collect the Permanent Residence Permit and went to their office at 2 Long Street on Monday
There were 8 people (employees) in the office, all doing nothing at all. I handed in my appointment letter and was told to go into this large office
At the desk was a fellow, asleep at the counter. There is a plastic tape barrier 2m from the counter with a sign warning you not to approach. I banged on the partition wall and he woke up and asked what I wanted. I was the only person in this large room with 12 rows of chairs 20 wide
On telling him it was for a collection, he disappeared into a side office out of sight
He then appeared 30 mins later with this plastic envelope and told me to sign on a type of plastic surface. I was then given this envelope. I saw that it was open and also empty. There is a note on the envelope to the effect that it must NOT be accepted if opened. When I complained, he said I had signed for it, so was not his responsibility any longer
There is a phone number 0213423270 on the envelope. If you dial this number, you hear a message that the number does not exist.
After wasting my breath with this individual, who just walked off, I came home and sent an email to the address on the envelope.
What a useless bunch. You get nothing of value by paying VFS R1800 to submit your documents and I still do not have a PRP
