Feedback on meeting with Marcel Raath

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by TheRoDent</i>
<br />My view was that it was probably mostly peer-to-peer traffic patterns. All measurements where in Megabytes over the last 2 months. Some stats showed 90gigs <b>in and out</b> over 40 days.
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Hmm .. 90GB over 40 days sounds very low for +/- 1800 users. That's 2.25GB per day, or 1.25MB per user per day on average.

Interesting discussion you had, thx for the feedback. Hope they take some of it to heart, and that it amounts to something in the end.
 
Just a quick comment; If TheRodent got what he paid for from the beginning this would never have materialised [:)] but maybe this was the right guy to piss off [;)]

btw on average my sentech experience has been good, I still think though the helpdesk is beyond incompetence and need a serious technical upgrade.

Rodent are you the only one suffering on your tower?

[Signal 25% ber 71%] [Tower 22 Fourways] [256k]
 
Ditch, I think they are referring to one user probably on a 512k package reselling the bandwidth to other people somehow.
 
Being paranoid and totally suspicious, especially given Sentech's willingness to deliberately (and cleverly) set up an ongoing smokescreen and holding pattern via its support centre -
I'm wary of just how supposedly naive and uninformed Marcel Raath presented himself as, in the meeting. Does it seem at all likely that someone who's 'suprised' at being considered an ISP, and suprised at a range of things that were raised at him, would be in such a high up position and yet be able to appear so naive?

I doubt it. Until proved otherwise, my gut feeling was that Rodent was 'handled' - and by doing this, Sentech quite clinically sought to buy themselves another week or two of ripped off customers 'making allowances' - after all, they'll say 'remember how unaware Marcel Rath was at that meeting, gee, we should give them time to sort themselves out'

Screw them.
For what its worth, a callcentre Orc nearly cried when I suggested calling the accounts department to ask for a credit note..

I'm calling Potgieter tomorrow, just for the hell of it - and I'm calling the Accounts department and requesting credit for a month, and pointing to my open job ticket as proof of not receiving decent service since 18 May.

I suggest that all of you with low speeds and open job tickets, call Sentech HQ tomorrow, and the accounts department, and do the same.
 
LoneGunman and Rodent aren't guns for HIRE (Hope Not)

All Sentech has to do is TALK ......tell us they screwed up ...... and be honest about the plans they have for resolving this....... If a home user can partition his traffic on his own network to local and international and route it different ways, surely with the R800 million investement, someone there has half a brain cell and can sort out the traffic on the network.

I am no techie by any means BUT when it aint WORKING .......find a damn solution... doont B@LL**** US......

What makes me laugh is that bandwidth is like water reticulation .....if the pipe isn't big enough, no matter what pressure you put through it, you wont get more water through it than the maximum...... Hell just got an idea......lets go and turn the water to a dribble at the SENTECH OFFICES and see how long it takes them to bitch......by 11am the toilets will be unuseable.....and it will take them 30 minutes to get enough water (after sucking on the pipe) for a cup of coffee....... Then you will see the **** Fly (excuse the Pun)

Lonegunman ...... Target to recce ..... water connection........

Just a thought for the POWERS THAT BE (or not) to take notice of.
 
Thanks Rodent...when you think about it, there's not much more one can do in a meeting with their marketing guy.

I agree with some others here...not an ISP - DUH. Look at the sentech website (take like 2 minutes to load on my Broadband connection) and tell me that they don't come across as an ISP. Grow up Mr Raath - are you telling us that you don't know what you sell, because if it is, it's no wonder the service stinks like that. In fact, there may be some nepotism involved as it sounds like comments coming from the helpdesk.

As far as traffic shaping is concerned, I am weary of that unless they can properly identify the traffic. We have mail servers using uucp on different ports and what would happen if these got throttled by mistake...and the uucp is sitting somewhere in the States - so here we go into another issue. Imagine trying to explain an issue like that to the Orcs.

Please don't see this as me being unthankful for what you have done...I'm very thankful as it at leasts creates some sort of "ball is in Sentech's court" scenario. Thanks again - I hope he paid for the beer and that you ordered Boddingtons or something more expensive...I don't mind that my monthly fees rather feeds a fellow sufferrer than an Orc :-)

I would love to see an action list with due dates coming out of this as "two weeks" is long gone.

To noone, the Porn King...do you have a CD-Witer...I need some drivers on a CD

-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;

When the only tool you own is a hammer, every problem begins to resemble a nail.
Abraham Maslow
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by aborg</i>
<br />Ditch, I think they are referring to one user probably on a 512k package reselling the bandwidth to other people somehow.
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Mmm, yes, of course :) Sorry, was confused.
 
Will someone with real world ISP experience please go and offer to do some consulting for Sentech.
 
I sell product X. I have 10 X's for sale. I sell them in bundels of 2 and 5. I can sell you product Y in bundle of 2 and guarantee that you'll have 2 Y's. Your 2 Y won't have the ability of 5 Y's and will never degrade to less than 2.

I sell 5 bundles of 2Y's to 5 people. A 6th person comes along and wants some Y but I have no more left. Now I go and take some Y from everyone else to make a 6th bundle of 2Y, in turn degrading the performance of the other 5 bundles of 2Y. You're probably seeing where I'm going with this.

They sell me a product called 256k internet even though they only have 15k left to sell. Can't these people realise how much b/w they can make available and then sell only that until there's no more left, then try and increase theirs so they can sell more? Surely b/w isn't this random force in space and time that no one can control.
 
Well, it seems the forces of Darkness are marshalling. Just had a phone call from a certain Casper Cassidy who appears to be quite senior in the company. He is studying my ticket (lol, apparently asked for it to be printed out - there's gonna be lots a reams going into that one) and will get back to me.

Also, didn't make any empty promises (thank goodness), so we will see whether I get a return call either this afternoon or tomorrow. It seems like some of the senior people are taking notice of all this. Things like this makes one (almost) believe in Sentech (*shudder* I said that? eek)

Thanks again TheRoDent - I think your approach started things rolling to the point where senior management is getting involved.


---
Sentech and Telkom: The pupil surpassing the master
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Scarface</i>
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To noone, the Porn King...do you have a CD-Witer...I need some drivers on a CD

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Yup. sure have.

To the comments above re: selling what you dont have, I think the case studies Sentech undertook (and this is just my theory) were of normal ISP's using normal modems. I don't think they ever had a decent look at broadband at all.

If this is a problem accross IPWireless' products, why are NZ and SA the only ones struggling with b/w problems that I hear of?

So certainly it lands squarely on the amount of b/w purchased against the product sold. If they were selling only 128k connections I reckon they wont have much speed problems for at least another 6 months or so.

Again, speculation and thumb suck theories

Help save the bandwidth. Decent download speeds for TheRodent! Stop downloading now!!!
 
Sent an exasperated mail through to Orc X saying in effect that as I havent been getting the service, I should get a credit - Orc X mailed saying he passed it onto 'Casper Cassidy' - without explaining who the person is. Might be the janitor, or one of the bleeding Orc prisoners who told Sentech that they have enough bandwidth to go commercial, without mentioning to Marcel Raath that this means that Sentech are an ISP.

(Sorry, still cant get over that one. I'd have laughed in his face if he'd tried to pretend that the concept of being an ISP was a new idea to him. Well, laughed and then got justifiably angry at this kindergarten approach.)

Have meetings set up, with some Dark Lords - who've responded positively to my demands for credit and gentle hints of direct systematic assassination and car bombing of all Sentech personnel...will give feedback after the meetings..
 
AFAIK "Casper Cassidy" is sort of the "right" person to get passed on to. When I was screaming bloody murder some months back he eventually put me onto the head of "coverage" ie the fellows that decide the angle of the dangle(antennas)...

It's just sad that Sentech are STILL remaining mute.....arrrggh

R
 
Yeah, when he (Casper Cassidy) introduced himself when he phoned me, my first question was 'Who are you, and what do you do?'. He took it quite well, a bit taken aback though. I thought it fair - wanted to know whether I am speaking to somebody that actually has more oomph than one of the Orcs we normally meet.

---
Sentech and Telkom: The pupil surpassing the master
 
Personally I do give credit to the SenTech ppl who are making the effort to talk to customers on at least an induvidual basis.

To all SenTech management reading this:
Your product WILL be an amazing success IF you get your bandwidth management and suppport issues sorted out. Depending on how long that is going to take, you NEED to take some interim steps:
-Stop adverstising the product as you currently do only to deliver something else. Call it a trial rollout or the like.
-Inform your customers that there is a problem and give them some kind of conservative timeframe for resolution.
-DONT try to **** with our free speech rights you WILL burn your fingers.


-Professional information anarchist-
I support:
www.hellkom.co.za
 
Master Rodent, next you fraternize with enemy would you kindly ask Marcie Raath if I could pay off my R64509 Sentech bill over 3 months? Its a little bit of an extravagent expense for only 1 month of Sentech services. You can tell him it would be most appreciated and I would consider voting him for businessman of the year if he can make some kind of arrangement.

For the record, what kinda beer does the toss drink anyway.

Cape Town 128K 16% Tower 22(Salt River)
 
Explain this to me someone cause I'm confussed. I buy let's say 128k. This means that I can use 128k does it not. Also it implicates that I cannot use more than 128k. Sh** at this stage your lucky if you get 5kb/s. But in Theory. So lets say me and 3 or even 50 people buy one Sentech Modem and share the cost. We still have only 128k available. Which we paid for is it not. We are entitled to 128k just as much as anybody is who bought it. IF Sensucks can provide 128k the should not sell it, or mislead their customers by implicating that you are entitled to 128k. In the sameway if I use Kazaa and download I'm entitled to get that for which I paid.
 
Hi RoDent
Any chance of mentioning to Marcel that they should implement the same suggestions you made regarding MyWireless for VStar.
Chris
 
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