Ice3X, Altcoin & Other Exchange issues ?

Has anyone had a ticket resolved on ice3x? I'm waiting over 9 days now for a eth deposit to reflect. If you don't mind mentioning the ticket number. I'm curious to see how they are progressing, because they state they are working through tickets in order. My ticket is 63098, but I have an existing ticket which I don't care too much for (no money involved) which is about 60100.
 
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