International connectivity seriously hampered

[antowan]

Dear MyADSL users,

As of yesterday South Africa has been experiencing some serious problems with International browsing. The fault reporting service on SAIX has revealed that the problem is in New York and that Telkom has instructed its technicians to replace a faulty router card on that side of the ocean.

They did manage to get a backup running between yesterday and this morning around 10h15 after which replacement work commenced. It is now (at time of writing) 12h59 in the afternoon on Monday 5 April 2004 and International browsing is still seriously handicapped.

I believe Telkom will sort this out as soon as possible. I had the opportunity of using an Internet Solutions based network this morning and it worked fine, thus I deduce that it is only Telkom customers that are affected…

If anybody can throw some more light on the problem (perhaps somebody at Telkom or close to a credible source), please provide us with more info. RPM is probably on his way back home from his trip and will probably only attend to this (via his sources) when he gets back home.

Regards,
Antowan





He who does not understand the value of war at the right time, cannot comprehend the value of life at any time - Anonymous

 

[antowan]

Problem seems to be solved! []

He who does not understand the value of war at the right time, cannot comprehend the value of life at any time - Anonymous

 

[Karnaugh]

Here is a log of the event.

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">4 Apr 2004, 04:09:21 coghlac
Our technicians are still busy investigating.

4 Apr 2004, 05:01:54 coghlac
Telia technicians in New York has been dispatched to investigate.

4 Apr 2004, 06:55:08 coghlac
Technicians are still busy attending.

4 Apr 2004, 07:51:45 simonskp
There is a problem with the processor card on our New York router. We have switched to the backup processor, and are monitoring the link. The faulty processor will be replaced.

4 Apr 2004, 08:31:40 simonskp
All leased line, dial-up and ADSL clients will experience slow responses to International Sites.

4 Apr 2004, 12:45:49 simonskp
Service has been restored. We are monitoring the link.

4 Apr 2004, 17:46:36 simonskp
Emergency planned maintenance will take place tomorrow morning at 09h00 on our New York router to permanently replace the faulty card.

5 Apr 2004, 08:24:42 padayak
Emergency planned maintenance will take place today 05/04/2004 at 09h00 on our New York router to permanently replace the faulty card.

5 Apr 2004, 09:45:30 premlar
Planned maintenance has been delayed. It will commence in the next 15 minutes.

5 Apr 2004, 10:28:50 premlar
Planned maintenace has commenced at 10h15.

5 Apr 2004, 11:13:40 premlar
Our technicians are still busy with planned maintenance.

5 Apr 2004, 12:37:30 premlar
Our technicians are still busy with planned maintenance.

5 Apr 2004, 12:56:23 premlar
Planned maintenance have been completed for today.Service has been restored. We are monitoring the link.<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

International was painfull on Sunday, I didnt have time to wait for Telia to get off their ass and fix it so luckily my ISP peers with IS and SAIX so I routed all my stuff over IS instead.

- Colin Alston
colin at alston dot za dot org

"Warning: Use with extreme caution."

 

[Karnaugh]

Oh just a note, the ticket has not been closed so the fault does not seem to be resolved 100%.

- Colin Alston
colin at alston dot za dot org

"Warning: Use with extreme caution."

 

[BTTB]

Last week before all this I experienced probably the fastest International browsing so far since I have had my ADSL connection.
This week I can see, it isn’t the same.


<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">

 

[EkilErif]

Hi Antowan,

In response to your initial question, I have also been using an Internet Solutions connection for the past week and it is working like a dream no problem at all. Yet at home with my Telkom connection I have had some issues.

Richard.


Rather be silent and thought of as a fool than speak and remove all doubt.