MNP Service Provider cheating?

[janmocke]

I made the mistake of informing Nashua (MTN contract) that I planned to port to Virgin when MNP becomes available. They used this as argument to cancel my contract, and cut me off less than 2 days before MNP became available. As a consequence I could not port any more, as the number has to be active at the time of porting. I asked Nashua to reconnect me, but they insisted that they could only do so if I entered into another 24 month contract. They even told me many others are in the same position.

In my view this is a cheap scam to lock consumers into a contract that they do not want, for another 24 months. I am surprised to see Nashua engaging in this level of activity.

 

[bwana]

That's just spiteful.

 

[Franna]

What else do you expect from South African rip-off companies?

But the wheel turns, and they may be rewarded later for this excellent customer service.

 

[lilDeath]

Let the games begin! That is just plain vaaked, just one more reason why I will never go to NM for anything. They suck balls!

I suspect there will be others who will also be trying such antics to keep from losing business or actually try and make money out of it.

Also why I chose to STFU in speaking to my SP while waiting for MNP, they probably thought I was ded

 

[kaspaas]

PM MTN's reps on the forum - they might be able to sort it out for you.

 

[Highflyer_GP]

LOL yeah worst thing to do is tell your SP that you plan on porting, just hit them with it unexpectedly. Kind of like telling your boss that you have an interview with somebody else.

 

[sm68]

I was under the impression that once your contract ended with any provider, you automatically moved onto a month to month contract. If this was the case, surely they should only cancel the contract on written request from you. I may be completely missing the boat, but check your contract none the less.

 

[Gunny]

Yup if you want your contract ended you have to fax 500 letters to 250 different people and give them a months notice but it seems like they can cancel your contract when they feel like it.

 

[Fantastic1]

Do Not Ever tell your Exisiting SP that you want to Port. Just visit the company or SP you want to PORT to and let them send the request to your current SP.

Try not to deal with Small SP's go directly to the Networks example:

1. Vodacom Service Provider Company (Vodashop, Vodacom
Franchised Dealers)
2. MTN SP (All the MTN Franchised Stores - in major centres)
3. Cell C SP (Cell C Franchise stores)
4. Virgin Mobile (??)

Do not use the small SP's as they tend to use un fair practises to retain clientele and when you need support from the network on your line from the network, the networks inform you to go to your SP "because they are independants".

Enjoy MNP

 

[ebendl]

Nashua suck. Had a CellC contract for two years with them, and I were never able to view my free minutes on CellC's site. When I phone CellC, they tell me it's NM's fault. When I phone NM, they tell me it's CellC's fault. Typical.

Eventually dropped the number and went to Vodacom SP.

Also, NM's specials suck. (Just my 2c)

 

[Scoot]

Nashua sucks

Yip, can add my vote of no confidence in NM --- talk about idiotic customer 'service', I know all about it