MTN Complaint

[Jacques]

This does not spesifically relate to MTN broadband, so the mods are welcome to move it elsewhere if it doesn't fit here.

I want to know if MTN cares at all about service complaints submitted on their web site?

I've been trying for 3 weeks now to get an advertised phone on a new contract, but no-one has stock, and when they do get stock it's only a few.

MTN blames Nokia for the stock situation, but they keep on advertising a phone on special that they cannot supply.

I've (apart from various telephonic and other complaints about this) twice submitted a complaint using their web form.

No one from MTN has to date aknowleded these complaints or responded to them.

So besides my question about MTN advertising phones they cannot supply, I now also have to ask if they do answer customer complaints?

 

[Fantastic1]

you may try posting on www.hellopeter.co.za as well.

but from my guess they maybe busy on acquisitons and rollout in Iran

if I may ask .. what phone are you looking for ? .. lets see if I can assist you

 

[Jacques]

you may try posting on www.hellopeter.co.za as well.

but from my guess they maybe busy on acquisitons and rollout in Iran

if I may ask .. what phone are you looking for ? .. lets see if I can assist you

nokia 6111 on mycall100 @R99/m

 

[Fantastic1]

nokia 6111 on weekender @ R 99PM for 24 months stock available

 

[Jacques]

want to keep my mtn number, so have to stick to mtn for now

 

[Fantastic1]

no problem ... contact guy when number portability is in effect .. then you can

 

[mancombseepgood]

I know what you mean!

I felt that way and discovered that lo and behold www.hellopeter.com works!

Have always had a fairly prompt response from any `subscribers who respond'. MTN even bent their policies for me.

 

[Jacques]

I know about hellopeter, but though he gets result, what he's doing there feels a bit like commercial blackmail.. only those companies who pay him can reply to complaints on his site.

I'll first see what comes out of posting my complaint here.

 

[rehd]

I know about hellopeter, but though he gets result, what he's doing there feels a bit like commercial blackmail.. only those companies who pay him can reply to complaints on his site.

Quite right it is rather like extorsion, only if you pay him are you entitled to respond, yet customers can drag a companies name thru the mud without any response...., we were (his) customer...


Damn tequila...

 

[Jacques]

MTN sure knows how to turn a loyal business customer into a hostile one!
I'll try complaining again (for the 3rd time) through their web site, and if they ignore it again, I'll decide on further action.

 

[Jboxer]

We all have our complaints about mtn some more serious than others but we all get assistance up to a point. I was told by 173 that the reason why my gprs is hassling me is because of my old and poor quality phone that they recommended to me in december last year. Im sorting it with samsung now so i would recommend taking it up with nokia. O and good luck

 

[mancombseepgood]

As for hellopeter - the system works - just my experience... why shouldn't he charge to be a subscriber if it actually jogs the company concerned to reply to the customer... I don't see anyone else doing it for free, and hey - my direct pleas to MTNSP were just plain ignored.

I see your point, but, these firms dug their own hole imo

 

[Noble_Nanobot]

I have experienced the same thing, howver the reasons pertaining to my phone were quite understandabl although not justified,my take is whatever happens between MTN + Nokia should not be our concern and so MTN should not use excuses, it's their fault they can't supply the phone not Nokia, they advertise the phone and not Nokia!

 

[Dr_Data]

Info

nokia 6111 on mycall100 @R99/m

Hi

Did you manage to source the phone yet ?
Are you close to Century City MTN Service Centre ?

Regards

 

[Jacques]

Hi

Did you manage to source the phone yet ?
Are you close to Century City MTN Service Centre ?

Regards

not yet.. left my number at all the MTN shops in the city, and I'm on a waiting list at Century City MTN Service Centre.

Was there this morning. Still no phone. Have been there 4 times over the past month.

I agree with what Noble_Nanobot said. MTN should stop advertising a phone that they cannot supply, and they should not have even started advertising it without ensurinf sufficient stock.

At this stage I'm considering:
- getting the cheapest (per month) on a upgrade of my current package (cause I need to keep the number);
- getting the phone on a new Vodacom contract
- only using MTN for incoming calls, and spending my businesses money further on Vodacom (even I prefer not to deal with the half-devil)

jacques

 

[kingrob]

You should move to Gauteng...

That's because you live in Cape Town! If you've been living in Gauteng, you would've had your new Nokia by now.

I got myself a Motorola V3 Razr for R79 a month (MTN MyCall 100), but when I phoned MTN Direct, they had no stock. Went to MTN shop in Centurion Mall and they got it in a week - oh, and in black!

Then I went to Vodaworld in Midrand, got a free data cable & pouch from the Motorola shop and 'modded' my V3 a leetle bit - it does video recording now.