My experience with Neotel operators

Setup of the MV400 should be straightforward: first of all, don't try to use wireless lan for initial setup as the MV has WLAN switched off by default. Configure your ethernet interface for dhcp allocated ip and dns (couldn't find the need for dhcp mentioned anywhere in the docs provided by Neotel!). Switch the device on and once it is showing green lights, connect your ethernet and you should get allocated an ip - most likely 192.168.0.2

Open a browser and go to http://192.168.0.1 and login with admin/admin (the device is at least happy with pretty much any browser) and be sure to have popups allowed for 192.168.0.1 - some device options (like reboot) will not work without the popup.

That should at least get you connected to the device...
 
[)roi(];2516217 said:
The number format you show in your response is a digit short compare to the one provided - i.e. [email protected] as opposed the [email protected] shown in your reply.

My connection to the router is via WIFI, also tried via ethernet cable. Will as you suggest boot into Vista and try my luck with that.
I also take it that this screen on the router should not be showing all zeros (i.e. populated once the connection works):

WAN Port
MAC Address 00:xx:xx:00:00:03
IP Address 0.0.0.0
Remote IP Address 0.0.0.0
DNS Primary IP Address from PPP 0.0.0.0
DNS Secondary IP Address from PPP 0.0.0.0
Click to expand...

Apologies, it is supposed to be [email protected].

The Wifi portion is disabled by default therefore you will not be able to connect via Wifi. Connect first with the LAN cable and ensure that the LAN mode switch is selected on the back of the router.

Then once you have achieved that, switch the router on, open internet explorer (disable popup blocker until you are done) and type 192.168.0.1 to get to the admin screen.

IN basic settings, ensure that your username - [email protected] - is inserted followed by the correct password (as supplied on the welcome letter).

Click apply.
Then go to System Settings under the Maintenance part and scroll all the way to the bottom - click restart and wait.
 
Well well, booting into Vista did show me something I didn't see before. They have sent me the device without a sim card. i.e. the error message in Vista was "insert a valid RUIM"... looked behind the battery and there's nothing there. Searched the packaging and it seems that in their rush they neglected to put this inside, funny though their welcome note never made any mention of this.

Do you think this is the problem NO RUIM (SIM)?
 
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no ruim is needed, i thought the same originally but now up and running with no issues. Your machine is the hassle as was mine so i used another and first time connection
 
Ok thanks for the reply, I have another W2K Laptop, will give it a go...
 
OK using another computer still did not do the job. Strange about RUIM, in vista the axesstel manager app clearly kept aborting due to the message "insert a valid RUIM"; this was both the case when connecting via USB or Ethernet?

Anyway I guess I'm back to the neotel helpdesk tomorrow,... On 1st impressions the product is very difficult or problematic to install, e.g. have had no problem with getting either ADSL, Vodacom HSDPA and iBurst to work on Windows or iMac PCs.
 
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[)roi(];2516398 said:
OK using another computer still did not do the job. Strange about RUIM, in vista the axesstel manager app clearly kept aborting due to the message "insert a valid RUIM"; this was both the case when connecting via USB or Ethernet?

Anyway I guess I'm back to the neotel helpdesk tomorrow,... On 1st impressions the product is very difficult or problematic to install, e.g. have had no problem with getting either ADSL, Vodacom HSDPA and iBurst to work on Windows or iMac PCs.
Click to expand...

I had the ruim story when i tried usb so switched to cable and it works fine (software may be an issue)
 
Guys, you do not need to install the software and you do not need to use the USB connection!

COnnect via the LAN cable and do things from there. [)roi(] PM me you contact details and I will help you out.
 
CriticalConsumer said:
Guys, you do not need to install the software and you do not need to use the USB connection!

COnnect via the LAN cable and do things from there. [)roi(] PM me you contact details and I will help you out.
Click to expand...
Have PM'd you my details, think it's most probably something wrong with my account settings, well tomorrow is the end of the 48hr commitment, not holding my breath re I see others have been similarly disappointed. Decided to give them until Friday before deciding to go a different route for Internet access. For now I'll have to be content with my HSDPA connection, only challenge of course is poor signal + the price...
 
My connection problem is finally fixed.:) The end result was that Neotel's "technical" department did not correctly provision the device that they sent to me.:mad:
 
UPDATE: I lodged a complaint on HelloPeter last week and received a call the following day from a Neotel rep. The lady apologised profusedly and admitted fault. On her system, there was proof that I made mutiple calls in January and initiated an upgrade but thier employees never bothered to processed further. She explained that there is nothing she could do as their system prohits changes after the 1 February cut-off date so I'm still sitting here without data bundle. Phoned them yesterday to confirm if my upgrade has been processed for the next cycle (1 March) and they are still clueless as ever.

My advice to you guys, keep a detailed record and note the operator's name to pinpoint responsibility. Phone in a day or so later to confirm upgrades/changes requested before going on a download marathon.
 
Eh! said:
UPDATE: I lodged a complaint on HelloPeter last week and received a call the following day from a Neotel rep. The lady apologised profusedly and admitted fault. On her system, there was proof that I made mutiple calls in January and initiated an upgrade but thier employees never bothered to processed further. She explained that there is nothing she could do as their system prohits changes after the 1 February cut-off date so I'm still sitting here without data bundle. Phoned them yesterday to confirm if my upgrade has been processed for the next cycle (1 March) and they are still clueless as ever.

My advice to you guys, keep a detailed record and note the operator's name to pinpoint responsibility. Phone in a day or so later to confirm upgrades/changes requested before going on a download marathon.
Click to expand...

why didnt you get it directly from someone doing neoconnect contracts like postnet , autopage etc?
 
Update: received my Neotel statement and they are charging me a whopping R1350 for a 199 package. It turns out they never cancelled the account on the wrong package delivered so now I’m being charged for 2 accounts. This is after numerous phone calls to 0800 333 636 since 12/01/2009 and complaints lodged at HelloPeter and the head office 011 585 000. Their customer care rep assured me to process the deactivation. Promise after promises were made and yet nothing is being done and there is no way I’m paying over R1300 for a 199 package. I bet they will disconnect my line very soon due to the misstated balance outstanding.

A summary of Neotel
1. they don’t know their own product offerings and will offer false product information to you
2. they cannot process an order correctly
3. any requests on 0800 333 636 are NEVER done
4. no one knows anything but are friendly and polite but gets nothing done
5. their damage control personnel (aka representatives) at 011 585 0000 cause more damage and are just as incompetent and clueless as their clueless operators.

I honestly believe these buffoons cannot lose any IQ points as there is no such thing as negative IQ. I don’t regret leaving Telkom but DO regret moving to Neotel. If this is the kind of preliminary syte I have to go through, the day my phone becomes faulty or something that need to be sent for repairs will be a nightmare.

Viva!! Viva!! to our self declared proudly SA world class telecom industry!! Can’t really decide who I hate more, Telkr@p or NeoShyt.
 
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