New Virgin Mobile Support Member

Its better to have more than less reps don't you think. There will always be someone to respond to posts. We use this forum to capture as much information as possible whether possitive or nagative and act on it. We don't want to miss any, thats how valuable our clients are. As for badges, we already have them hey!
 
Fine words, but we judge you on how your network responds.

I remain unimpressed with either being ignored, or being given a heavily 'personalised' reaction.

This is counterproductive at best.

I wish you luck in your new role and hope you will be a new broom rather than a clone of your previous entities.:D
 
Welcome ndlovu f. Could you possibly find out why, on any phone with my Virgin Mobile SIM, I have to reset the phone every time I want to connect GPRS? If I don't reset, the connection attempt just continues ad infinitum without ever actually connecting. I didn't have that problem on Vodacom and I didn't have it for the first couple of months on Virgin either.
 
HI Everyone,

Fortune (ndlovu f) and Shane (Scuz) will represent Virgin on this forum, they are members of my tech support team and I have every confidence that they will be able to address and escalate concerns and queries which arise.

I will still check in from time to time and respond to any valid and constructive query.

Many of you who have my contact details may escalate any query which you feel is not being attended to.

Kindest Regards,

Gerald.
 
ld13 said:
Welcome to the forum ndlovu_f!
I have some questions. Why do we have 3 'VM' representatives now? Is that not overkill? And when will you, SCUZ and GTVM be getting your official “VM Representative” badge?
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ndlovu_f said:
Its better to have more than less reps don't you think. There will always be someone to respond to posts. We use this forum to capture as much information as possible whether possitive or nagative and act on it. We don't want to miss any, thats how valuable our clients are. As for badges, we already have them hey!
Click to expand...

ld13 means the description under your forum name where it says member, senior member, master etc. The reps of other networks have "<Network> Representative" under their name;)
 
GTVM said:
HI Everyone,

Fortune (ndlovu f) and Shane (Scuz) will represent Virgin on this forum, they are members of my tech support team and I have every confidence that they will be able to address and escalate concerns and queries which arise.

I will still check in from time to time and respond to any valid and constructive query.

Many of you who have my contact details may escalate any query which you feel is not being attended to.

Kindest Regards,

Gerald.
Click to expand...

If you are unlucky your e-mail will be met with "Deleted without reading".
 
MyDraadloos,

As you know you were responded to by Rugan.
 
GTVM said:
MyDraadloos,

As you know you were responded to by Rugan.
Click to expand...

Hi Gerald,

You will receive my complete response to the letter from your CEO via e-mail ; I will leave the dirty laundry in the dark.

I will leave you with the last words from Rugan - "Thank you for the information you will be hearing from me quick soon."

I will view the issue as closed only because there seems to be no technical answer or response to my questions and because I only continue to use the VM sim as a filler between data bundles and having to remain aware of the technical and time limitations on QOS.
 
Dear MyDraadloos,

Thank you for the response, I have received it. We have closed off this matter on our side and will ensure Rugan closes it off on his side.

Regards,

Gerald.
 
MyDraadloos said:
Hi Gerald,

You will receive my complete response to the letter from your CEO via e-mail ; I will leave the dirty laundry in the dark.

I will leave you with the last words from Rugan - "Thank you for the information you will be hearing from me quick soon."

I will view the issue as closed only because there seems to be no technical answer or response to my questions and because I only continue to use the VM sim as a filler between data bundles and having to remain aware of the technical and time limitations on QOS.
Click to expand...

:p

Shame, how can Virgin Mobile ever think they have a 'hope-in-hell' to support their users? A typical query addressed to VM will go like this :

User >> Virgin Mobile >> Forward to CellC >> NOTHING HAPPENS. >> Query Closed. :p

I guess they must justify their pay cheques. :rolleyes:
 
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