I deliberately checked on the 20th when my data bundle expires, I posted here, and called 808. 808 told me it expires on the 20th at 00:00.The reason for the query is because I had about 500MB left on my bundle and wanted to download a 255MB service pack, needless to say I was assured it was 00:00 on the 20th, and that it wouldn’t affect my next month’s 2GB bundle. Well I just checked, and the 255MB was taken off on the 20th, and off this month’s bundle.
So, I thought before going the hellopeter route, I’d give them a chance, I phoned 808 to try clear this up, I got through to Dylan, Dylan’s attitude was that I just mustn’t use the 250MB they took of this month, and then at the end of this month when they invoice me, I can ask billing to credit me for the 250MB, but they might not, and if they don’t, and I used the extra 250MB, they’ll charge me for it. I said that was not an acceptable solution, because I paid for 2GB, and have only been allocated 1.75GB this month. He said there was nothing he could/would do. So, seeing as we weren’t reaching an agreeable solution, I asked to speak to a supervisor, he told me a supervisor would tell me the same thing, but I still insisted, he then DELIBERTLY put down the phone.
I call back, asking specifically to speak to “Dylan’s supervisor”, the woman’s name was something with a Z... she put me on hold for 5minutes, I canned the call, and called back, spoke to another woman, no name, the minute I asked for a supervisor she canned the call, called back for a 3rd time, spoke to Barbara, she couldn’t find a supervisor, and put me on hold...
Nice company you have, real pride in their jobs.
So, I thought before going the hellopeter route, I’d give them a chance, I phoned 808 to try clear this up, I got through to Dylan, Dylan’s attitude was that I just mustn’t use the 250MB they took of this month, and then at the end of this month when they invoice me, I can ask billing to credit me for the 250MB, but they might not, and if they don’t, and I used the extra 250MB, they’ll charge me for it. I said that was not an acceptable solution, because I paid for 2GB, and have only been allocated 1.75GB this month. He said there was nothing he could/would do. So, seeing as we weren’t reaching an agreeable solution, I asked to speak to a supervisor, he told me a supervisor would tell me the same thing, but I still insisted, he then DELIBERTLY put down the phone.
I call back, asking specifically to speak to “Dylan’s supervisor”, the woman’s name was something with a Z... she put me on hold for 5minutes, I canned the call, and called back, spoke to another woman, no name, the minute I asked for a supervisor she canned the call, called back for a 3rd time, spoke to Barbara, she couldn’t find a supervisor, and put me on hold...
Nice company you have, real pride in their jobs.
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You know, this is probably the thing that ticks me off the most is SA
Boy! I sure hope by FIFA 2010, with all these Billions around a website will be created where we can check our 16202 inaccurate balance.