Problems

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Noodles

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South Africa.
I have phoned Sentech three times during the last 7 days and I have pressed ONE at the prompt when phoning the support Line every single time! And stated SATELLITE during my question. Would somebody please let me know if the V.S.A.T / VSTAR / Satellite service really does only cost R500 / installation and R649 p/m for a 256k downstream / 68k upstream connection? (Though I have never heard of a 68k upstream on SAT either) As I have given my telephone number twice during the last three calls that I have made and until today there has been no response. Maybe I’m just reading the posts on myadsl.co.za wrong, but by the looks of it people are already making use of the VSTAR service, although the support line informed me that the service will only be launched on the 19th of January 2003. Same time as MyWireless! If the prices and dates are correct for the Satellite service (R500Inst / R649p/m / 19 Jan 2003, as given by Sentech) then I apologise. But if those prices are wrong and the VSTAR is being used at this very moment by the public, then all I have is one question. WHYYYY?

Regards,
One confused customer sick of Bad Service.
 
The Sentech VSTAR service has been going for over a year, so it definitely seems like someone can't tell the difference between VSTAR and MyWireless. The pricing you received corresponds to the pricing for the 128K MyWireless package; R500 activation, and then R649/month. So I'd say the information you received is almost certainly for MyWireless and not for VSTAR.

Sentech, what's going on? :P

mithrandi
 
You're confused, VSTAR != MyWireless.

VSTAR has been in operation for some time, and costs R2999 per month for 512kbit/sec.

-jus
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"> You're confused, VSTAR != MyWireless.<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
Yes, apparently someone needs to inform the Sentech support personnel of this fact :P
 
Long and short of it is that there is no communication at Sentech. The updates on their website were made without informing customer services and the sales staff.

No prices had been finalised for the VStar service - including the 512:20, 512:5A and 512:5S. Only through some painfull digging did I end up with the contact details of Marcel at their JHB branch. He proceeded to inform me that the communication issues were being addressed and that pricing was still indeed being finalised. He did however mention figures of R9600 for the 512:20 (512/256), R18k for the 256:5 (256/128), R35k for the 512:5A (512/256) and R49k for the 512:5S (512/512).

Hope this helps ...
 
Pricing was finalised long ago for VSTAR 512:50 - R2999 p/m.
 
Sentech Personel that answered the phone could not have made that mistake, seeing as MyWireless details and VSTAR information is quite different from their own perspective. VSTAR has been around and will be around for quite some time now. myWireless details is a new addition to the support knowledgebase and as such I fail to see the logic. I can only presume that the originator of the post may have asked questions thinking it was VSTAR and called it MyWireless to the Sentech staff. Selecting 1 for Sat info makes no difference to the Sentech staff as they answer any query whether its VSTAR or MyWireless. I know. I work here.

Doomy out.
 
Looks like the same crap as telkom & megawan. If they cannot even give a correct answer when a customer phones. [:(!]
 
Hi [:)]
Just thought I'd share a little known fact about Vstar... this information is freely availible, but is obscured by thechnical jargon...but that 512 downstream and 128 upstream is share by 50 users .... so if you are the only one of the 50 on line you get that speed ... if all 50 are on line you get 512 / 50 = 10.24 kbps ( bits, not bytes ) [;)]

98+% of Vstar users are "corprite" ... so that means that peak time is from 8 till 5 If you are hoping to use the service between those times, dont expect anything to match ADSL or MyWireless ( MyWireless does not = Vstar !!! ) ....or even dialup :-p [:(!]

There is a 512 /128 split with 20 customers ( 512 / 20 = 25.something ) But that packige is R9000+

So ... satelite internet for users that are looking to share a connection with a group ( corporate ) are still out in the cold, best option being DIGInet lines ... those come by the KM ... example, we are based +- 90km from SAIX ( in sandton ) = +-R5000 PM for a 64 K up 64 K down ( good enough 4 a vew servers and 10 users .... but not 15 or more )

For ref check post by celeborn (5th from top )

Sigh .....[V]

Coincedince is the consipracy !
 
Hi [:)]
Just thought I'd share a little known fact about Vstar... this information is freely availible, but is obscured by thechnical jargon...but that 512 downstream and 128 upstream is share by 50 users .... so if you are the only one of the 50 on line you get that speed ... if all 50 are on line you get 512 / 50 = 10.24 kbps ( bits, not bytes ) [;)]

98+% of Vstar users are "corprite" ... so that means that peak time is from 8 till 5 If you are hoping to use the service between those times, dont expect anything to match ADSL or MyWireless ( MyWireless does not = Vstar !!! ) ....or even dialup :-p [:(!]

There is a 512 /128 split with 20 customers ( 512 / 20 = 25.something ) But that packige is R9000+

So ... satelite internet for users that are looking to share a connection with a group ( corporate ) are still out in the cold, best option being DIGInet lines ... those come by the KM ... example, we are based +- 90km from SAIX ( in sandton ) = +-R5000 PM for a 64 K up 64 K down ( good enough 4 a vew servers and 10 users .... but not 15 or more )

For ref check post by celeborn (close to top)

Sigh .....[V]

Coincedince is the consipracy !
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">if all 50 are on line you get 512 / 50 = 10.24 kbps ( bits, not bytes )<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
Xorb you obviously dont have a clue to the understanding of contection ratios.

VStar has a contention ratio of 512:50.
ADSL has a contention ratio of 512:40, ever heard of anyone complaining there.
ISDN is something like 128:200, ever heard anyone complain there.

You are trying to compare 64k diginet at R5000 against VStar at R3000
If there are only a few people on VStar or there are 50 and you are the only one downloading the chances are your downloads will ave around 50 to 300 KBytes/sec
Only when 50 people are on and everyone is downloading huge files at exactly the same time does your calculation stand true but the chances of that happening is very small.

If your theory was true, the Internet in general would have come to grinding halt years ago as a 50:1 contention ratio is average worldwide.
 
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