also, I suggest getting into the bootloader, via the 3 keys, for your specific device,
checking here:
This is the Team Win website and the official home of TWRP! Here you will find the list of officially supported devices and instructions for installing TWRP on those devices.
twrp.me
check for your Device, there is a page dedicated to HOW to get into the bootloader,
doing a Factory reset and seeing where that gets you.
but yes, I expect Judas
@backstreetboy to come around and tell us we must rub Steve Jobs feet.
and say we aren't worthy of his brilliance.