Telkom changed rules of installation

[kaspaas]

Following up on an order for a new ADSL line for a client, The following transpired:

Telkom no longer tests the line up to the point of installation before telling you you can have ADSL.

They will do the intallation, and then only tell you you can have ADSL.

Seems as if you will pay for the line from the day it was installed.

If you don't wont the Telkom modem, you will have to pay for the days until you can get your own modem.

As this is new, I would like to confirm before believing anybody from Telkom. I had tooo many different stories from tooo many people to believe a word from a Telkom employee unless it is signed and sealed.

 

[grubman]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">

Telkom no longer tests the line up to the point of installation before telling you you can have ADSL.

They will do the intallation, and then only tell you you can have ADSL.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

that seems odd. So in other words, you pay for the installation regardless of whether you actually have ADSL or not?

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">
Seems as if you will pay for the line from the day it was installed.

If you don't wont the Telkom modem, you will have to pay for the days until you can get your own modem.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

if i understand you here correctly, in my opinion, this seems fair. The service has been installed and is available for you to use.

 

[kaspaas]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">
if i understand you here correctly, in my opinion, this seems fair. The service has been installed and is available for you to use.


<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

The process previously explained to me was that they will do a test, guarantee that you can get ADSL and then arrange for an installation date. That would give one the opportunity to obtain your modem/router as well as an ADSL subscription.

Obviously this is costing them money - they are now piling the pressure even higher to purchase their modem - although they refuse to give specs on a document I can take them to court if needed.

 

[Karnaugh]

Have you people considerd something?

Maybe they actualy DONT WANT people to get ADSL?? Too many home users and l/gamers are looking at the overseas product of ADSL and not realising that telkoms offering is not actualy suited to them.

<hr noshade size="1">iActive internet services
http://www.iactive.co.za

 

[Quazzi]

Karnaugh has a good point - I've seen ads for ISDN all over TV but not a peep about ADSL - But why offer it if you don't want to sell it. Besides to milk poor louts like us

 

[ckleynhans]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">Maybe they actualy DONT WANT people to get ADSL?? Too many home users and l/gamers are looking at the overseas product of ADSL and not realising that telkoms offering is not actualy suited to them<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">.

I don't think it is new point. It has been made before and it is true also. Telkom wants to have success with ISDN to recover their investment on it. ISDN was a late starter and was already a mature technology when Telkom introduced it. ADSL was brought in due to public pressure, nothing else.

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| Christiaan |
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[grubman]

well, the way telskum are going about with the implementation of the ADSL service, they are going to make a huge loss ... hahahaha. Kry vir julle! When wifi becomes legal i reckon there'll be plenty of 56k'ers, ISDN'ers and ADSL'ers moving away from telskum and prolly even small to medium businesses. Their short sitedness is going to cost them in the long term.

ppl in this country are sick and tired of being ripped off by telskum wrt all services. They ( telskum ) don't see it and they don't seem to see that their days are numbered.