naeem
Expert Member
wow. talk about a thread that just wont die. started in 2005!
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Question of the Day: How do you normally pay for purchases in stores?
Telkom Complaints Department
- Thread starter prozak
- Start date
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Never phone them, but instead get them to phone you. Complain on their Facebook page or HelloPeter and they will contact you very quickly.
F
Former member 61586
Guest
Telkom Complaints Department = oxymoron
F
Former member 61586
Guest
Telkom rep seems to only help when in the mood. You probably got him on a bad day. Perhaps he was forced to wait in line at the post office. Try again.
I moved from a home, that was using Telkom VDSL to another, in an area that does not have support to VDSL. I completed the required forms, phoned in to confirm that I would need to move from VDSL to ADSL etc. Was assured all is organised. I even got a few SMS's confirming the move and a call from the technician, the day he was on his way. The whole process got cancelled as the technician said he cannot move the VDSL as the new area does not support VDSL. I knew this and had already phoned in for them to port me from VDSL to ADSL when I lodged the move request.
Anyway since then I have been on the phone (5+ times) to Telkom, completed and emailed a number of forms etc to Telkom but still have not idea of a resolution. In desperation I even turned to HelloPeter and posted a complaint. Got a reply on HelloPeter that somebody will attend to my issue - that was 3 days ago! The reference give was SM196732 but still I wait....
Also in the meantime I am being billed for a service that I cannot use!
Anyway since then I have been on the phone (5+ times) to Telkom, completed and emailed a number of forms etc to Telkom but still have not idea of a resolution. In desperation I even turned to HelloPeter and posted a complaint. Got a reply on HelloPeter that somebody will attend to my issue - that was 3 days ago! The reference give was SM196732 but still I wait....
Also in the meantime I am being billed for a service that I cannot use!
I'm going to give everyone here advice, don't ever sign up for anything to do with telkom. I had an adsl and mobile account with them which i am trying to cancel as i moved to the US but its like trying to leave a cult. I sent my cancellation forms through to them the end of November and yet i am still getting invoices from them, almost 6 months later and even after i have phoned them probably 10 times, went to the telkom shop in centurion mall just before we left, 2 hellopeter compliants to which they have replied saying they will contact me but the never do. I don't want to be black listed as i don't know what the future holds and i am lost at what else to do.
Every contract or set of terms and conditions has a dispute process that you must follow to raise a formal dispute with the provider. So if you are adamant that you do not owe money, then raise a dispute in accordance with your terms provided to you and directed to the appropriate address and in the correct format, and take it up with the team dedicated to dealing with this...
Telkom is busy billing me the products i did not receive.On the 29th Feb 2016 the amount of R170.39 for Financial Account Number 501391715 or Billing Account Number 334739786 was deducted from my bank account.Many follow ups for refund were made,but with no luck,And again the amount of R423.60 for FA Number: 501391715 Invoice Number: 0033239125 was also deducted on the 30th April 2016.I phone the call center to stop them five days before submitting the stop order but i was amazed to see message of the amount of R423.60 deducted by Telkom..
still billing for cancelled contract
me too i'm having the same problem.i cancelled mine february 2016 because i didnt receive the products but they are busy billing me every month
me too i'm having the same problem.i cancelled mine february 2016 because i didnt receive the products but they are busy billing me every month
cnichas
New Member
Nov 3, 2016
21 minutes from now
Telkom 3.5
Telecommunications
Telkom Fourways crossing places a customer crossroad nightmare
by lambino 1
This review most likely won't surprise many folks who have had the misfortune of dealing with telkom generally but my latest experience has forced me to realize that what we all already know and that is they will continue with terrible service and general bad business practice as they the monopoly and if any thing they put out to the public. The loudest and clearest message they portray is that they just don't care and and will never care take it or leave it
my recent experience can be summarized in this latest desperate email to to them
Hi I took up two contracts with you a few months ago at the Fourways crossing telkom store , I have the telkom unlimited plan with a Samsung galaxy S7 and a 5Gig smart data plan with a hp laptop as well as I am topping up both contracts with extra data every month increasing my expenses with you by another two to four thousand rand on top of what I am paying for the two contracts , I pay you for a service and products you openly advertise and promise customers with no complaints but I have had endless problems with the Samsung S7 and I have taken it back to telkom Fourways crossing three times and the phone is returned just as damaged as when I took the phone in, I use the phone for my business and have not had my Device for the whole month of October, the staff and along with Gordon & Mario supposedly the main operateros of the store which are never there and when one tries to contact them they sigh and switch off their phone or block you as they don't care about the customers but only in the length they can milk the customer with contact of tying me up to headaches from lack of service and frustration for basically being powerless to tackle a service provider that simply does not provide ... The Fourways crossing branch are rude and have no manners , I am seriously disgusted with you guys and regret wasting ink and paper on the contract with you, I want the Samsung replaced urgently or changed for an apple ASAP and I think that if you look at how much you people are making from me with the contracts and top ups i purchase monthly works out to be between R4800 to R6500 a month sort this **** out it's unfair and its costing me money , the device has jeopardized my security by stealing my personal information and I repeatedly explained to the staff at the store the errors and the phone was returned with those issues not being addressed and instead random repairs not related were done which makes me think that you actually sent it out for the sake of of sending it out , ???
I am paying for services that you not delivering and a device that should have been replaced from the get go but instead you waste my time sending it for observation weeks on end three times now , I can't run my business I'm loosing money , my time is wasted by struggling with to communicate with you ..
my biggest regret is joining with you and these two years with you that I'm forced to suffer through with you hopefully engraves the fact in my mind that telkom will never change and That my previous and future service Provider I will never take for granted again , if you want to experience a service that runs on auto pilot and staff that are rude and aggravation and grief and then look no further than telkom to the Fourways crossing branch to surley make your contract period and services not only expensive and servicesless as frustrating and painful as they can muster then proceed to this monolopised don't give a **** service providers and sales branch
21 minutes from now
Telkom 3.5
Telecommunications
Telkom Fourways crossing places a customer crossroad nightmare
by lambino 1
This review most likely won't surprise many folks who have had the misfortune of dealing with telkom generally but my latest experience has forced me to realize that what we all already know and that is they will continue with terrible service and general bad business practice as they the monopoly and if any thing they put out to the public. The loudest and clearest message they portray is that they just don't care and and will never care take it or leave it
my recent experience can be summarized in this latest desperate email to to them
Hi I took up two contracts with you a few months ago at the Fourways crossing telkom store , I have the telkom unlimited plan with a Samsung galaxy S7 and a 5Gig smart data plan with a hp laptop as well as I am topping up both contracts with extra data every month increasing my expenses with you by another two to four thousand rand on top of what I am paying for the two contracts , I pay you for a service and products you openly advertise and promise customers with no complaints but I have had endless problems with the Samsung S7 and I have taken it back to telkom Fourways crossing three times and the phone is returned just as damaged as when I took the phone in, I use the phone for my business and have not had my Device for the whole month of October, the staff and along with Gordon & Mario supposedly the main operateros of the store which are never there and when one tries to contact them they sigh and switch off their phone or block you as they don't care about the customers but only in the length they can milk the customer with contact of tying me up to headaches from lack of service and frustration for basically being powerless to tackle a service provider that simply does not provide ... The Fourways crossing branch are rude and have no manners , I am seriously disgusted with you guys and regret wasting ink and paper on the contract with you, I want the Samsung replaced urgently or changed for an apple ASAP and I think that if you look at how much you people are making from me with the contracts and top ups i purchase monthly works out to be between R4800 to R6500 a month sort this **** out it's unfair and its costing me money , the device has jeopardized my security by stealing my personal information and I repeatedly explained to the staff at the store the errors and the phone was returned with those issues not being addressed and instead random repairs not related were done which makes me think that you actually sent it out for the sake of of sending it out , ???
I am paying for services that you not delivering and a device that should have been replaced from the get go but instead you waste my time sending it for observation weeks on end three times now , I can't run my business I'm loosing money , my time is wasted by struggling with to communicate with you ..
my biggest regret is joining with you and these two years with you that I'm forced to suffer through with you hopefully engraves the fact in my mind that telkom will never change and That my previous and future service Provider I will never take for granted again , if you want to experience a service that runs on auto pilot and staff that are rude and aggravation and grief and then look no further than telkom to the Fourways crossing branch to surley make your contract period and services not only expensive and servicesless as frustrating and painful as they can muster then proceed to this monolopised don't give a **** service providers and sales branch
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