To whom it may concern,
Ref: 421CRK101111, 397CRK251111, 487CRK071211
This is the Same Fault, which is handled in this manner. I have a very slow ADSL service at 1mb per second. I have a 384 ASDL line and I barely get 1 MB per second download.
I am appalled by the fact that Telkom seem to be incapable to handle or resolving this issue. All my following up which I have done, seem to be full of promises and lies with no real result from Telkom which result in NO!! Service to me as the client. Yet I am expected to pay for a service either way.
I have done various tests from my side, as it seems Telkom are unable to resolve or even find the fault.
The speed does not seem to be the issue, as it shows that there are 200ms + “Latency” which will result in the following. Although the theoretical peak bandwidth of a network connection is fixed according to the technology used, the actual bandwidth you will obtain varies over time and is affected by high latencies. Excessive latency creates bottlenecks that prevent data from filling the network pipe, thus decreasing effective bandwidth. The impact of latency on network bandwidth can be temporary (lasting a few seconds) or persistent (constant) depending on the source of the delays.
Based on the test which I have done, it clearly shows excessive latency, with signs of compression which means that Telkom have put restrictions on my line.
Based on how my web pages are displayed and the way it respond, my connection clearly shows that latency to be the issue here.
