Hi there
Can anyone give me the contact information in order to find out what the progress is on my wimax application?
I originally ordered a phone line (wanting to upgrade it to ADSL after the installation), but apparently I can't even get a phone line until (at absolute earliest) February next year! Anyway, I then was able to apply for Wimax (early last week), but now I can't get through to anybody at Telkom who can actually give me a progress update.
@ 10219 - They don't know anything if it's not a new phone installation. Gave me the number 0800 456 786.
0800 456 786 - number appears defunct. Not engaged, not "just rings", no answering machine; just long beeping indicating that this number does not work anymore.
Then I get given the number 0800 375 375. Now the wonderful, most helpful people at this call centre simply answer the phone and immediately kill the call. Don't you just love them?
To be fair, I did once manage to get through to 0800 375 375 last week some time, and spoke to a really helpful (no sarcasm this time) gentleman by the name of Igsaan. Through him, I was able to find out that the installation applications for Wimax are not trackable on any system, as the new service requests are e-mailed through to 'back-office'. Unfortunately, this gentleman is on leave this week, so I'm left to the mercy of our favourite broadband provider, and their famous commitment to top quality service.
Frankly, I'm getting rather String.toUpper(Translator.toAfrikaans("rearend full")) of these incompetent personnel. I would most sincerely have liked to wait until Neotel has their consumer services up and running, but I unfortunately require broadband from home for work purposes asap.
Any help is much appreciated
Can anyone give me the contact information in order to find out what the progress is on my wimax application?
I originally ordered a phone line (wanting to upgrade it to ADSL after the installation), but apparently I can't even get a phone line until (at absolute earliest) February next year! Anyway, I then was able to apply for Wimax (early last week), but now I can't get through to anybody at Telkom who can actually give me a progress update.
@ 10219 - They don't know anything if it's not a new phone installation. Gave me the number 0800 456 786.
0800 456 786 - number appears defunct. Not engaged, not "just rings", no answering machine; just long beeping indicating that this number does not work anymore.
Then I get given the number 0800 375 375. Now the wonderful, most helpful people at this call centre simply answer the phone and immediately kill the call. Don't you just love them?
To be fair, I did once manage to get through to 0800 375 375 last week some time, and spoke to a really helpful (no sarcasm this time) gentleman by the name of Igsaan. Through him, I was able to find out that the installation applications for Wimax are not trackable on any system, as the new service requests are e-mailed through to 'back-office'. Unfortunately, this gentleman is on leave this week, so I'm left to the mercy of our favourite broadband provider, and their famous commitment to top quality service.
Frankly, I'm getting rather String.toUpper(Translator.toAfrikaans("rearend full")) of these incompetent personnel. I would most sincerely have liked to wait until Neotel has their consumer services up and running, but I unfortunately require broadband from home for work purposes asap.
Any help is much appreciated
It is very frustrating to deal with HELLKOM call center agents! Although once you get through all the red tape called Telkom the WIMAX service is brilliant!!
Don't you just love how they are always on top their game? 
Anyway, I now have to befriend my neighbours very quickly (and intimately enough