Telkom's Value-Added Services and ADSL

[Sig_ZA]

Telkom's Call Services (or Value Added Services like the people at 10219 call them) are things like Call-Answer, Call Catcher, SpeedCall and so.

Ever since I had ADSL installed none of these services are working.

I have called 10212 (faults) and they referred me to 10219 (orders). I must have spent at least 4 hours on the phone over the last month to try and find someone at Telkom to fix this problem.
I have even tried 0800375375 and they also refer me back to 10219.

Each time I phone 10219 they try to reinstall the services on the exchange, they then tell me the re-install failed and there is nothing else they can do. They don't even refer me to another department or escalate the call.

The best part is that I am still being charged each month for something that doesn't work.

Can anyone give me some direction here.

 

[Celemasiko]

Telkom has no direction..thats the problem. But the best is the 0800 375 375. Thats the number with the less hazzles...

 

[Highflyer_GP]

take the person's name who you speaking to and ask to speak to their manager. then explain to the manager all the bullsh!t they just fed you, because "theres nothing else we can do" really is unacceptable if you're paying for a service. this normally helps for me, and it helps get things done faster as well.

 

[Pedantic]

You NEED to demand on a refund on the value added services from the date your ADSL was enabled - I had the same problem a while ago and was refunded every cent

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Pedantic
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