Today was a nightmare, I must have called WBS 12 times, 20 minutes minimum just to get through and nobody knew what was going on, they hung up the phone at times and although the helpdesk people were not the reason for my anger, they definatly got the brunt of it.
After giving up I recieve a call from tradepage, the reseller I got iBurst through, they guy who called, Charles, knew me by name he explained everything within 2 minutes he knew exactly what was going on. Every question I asked he knew the answer to. When I called WBS they said fax the request so they can have it in writing and it will be done by 5 PM (I called at 8:30 AM), when tradepage called me Charles told me they made a special contract to buy more bandwith available on thier site but if I didn't have access to the net they could make some sort of plan. They took half an hour and got everything sorted, not once did I have to phone them and not once did I get told 'I don't know'.
Not the first time they've come through for me either, when WBS never had the promised POP3 accounts tradepage set up thier own domain and server and gave me an account that I still use to this day. When WBS told me it could take 2 days to get connected and I'd have to go to thier offices to get the modem, tradepage delivered the modem to me free of charge, as well as find my sweet spot and all withing 16 hours of signing the contract.
I've just been blown away at thier level of service, especially when I was feeling screwed by WBS. I'd like to reccomend tradepage to anyone who uses or plans to use iBurst, they are awesome.
10 out of 10 to Charles, Ian and everyone else over at tradepage.
anyways I'm back on the network, the speed is fantastic and I'm feeling warm and fuzzy
After giving up I recieve a call from tradepage, the reseller I got iBurst through, they guy who called, Charles, knew me by name he explained everything within 2 minutes he knew exactly what was going on. Every question I asked he knew the answer to. When I called WBS they said fax the request so they can have it in writing and it will be done by 5 PM (I called at 8:30 AM), when tradepage called me Charles told me they made a special contract to buy more bandwith available on thier site but if I didn't have access to the net they could make some sort of plan. They took half an hour and got everything sorted, not once did I have to phone them and not once did I get told 'I don't know'.
Not the first time they've come through for me either, when WBS never had the promised POP3 accounts tradepage set up thier own domain and server and gave me an account that I still use to this day. When WBS told me it could take 2 days to get connected and I'd have to go to thier offices to get the modem, tradepage delivered the modem to me free of charge, as well as find my sweet spot and all withing 16 hours of signing the contract.
I've just been blown away at thier level of service, especially when I was feeling screwed by WBS. I'd like to reccomend tradepage to anyone who uses or plans to use iBurst, they are awesome.
10 out of 10 to Charles, Ian and everyone else over at tradepage.
anyways I'm back on the network, the speed is fantastic and I'm feeling warm and fuzzy
