Ok, that sounds like a good idea, clean & simple.
So WBS, when can we have it already?
So WBS, when can we have it already?
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Which legendary musicians or bands have you seen live?
Things that WBS still need to implement before April 2005 iBurst launch...
- Thread starter ic
- Start date
minkukel
Expert Member
Good suggestion IC, reason why I really want to know when there is a problem is the choice between trying to fix a DB via gprs or drive the 10 min to work to do it . And no 3G is not available were I live.
What else do we need to have resolved?
ghostim, I take no responsibility whatsoever - SMS Notifications was your idea, Perdition ran with it & refined it - I just played devil's advocate (doing that a lot lately - luckily I have several different daemons to represent).
SMS Notifications as Perdition has suggested, would definitely go a long way to calming the agry beasts within, it would be great if W-BS-M also saw it that way & decide to give the concept due consideration & prioritisation in their project plan & schedules.
What else needs attention from WBS' side before they guillotine our iBurst bandwidth?
ghostim, I take no responsibility whatsoever - SMS Notifications was your idea, Perdition ran with it & refined it - I just played devil's advocate (doing that a lot lately - luckily I have several different daemons to represent).
SMS Notifications as Perdition has suggested, would definitely go a long way to calming the agry beasts within, it would be great if W-BS-M also saw it that way & decide to give the concept due consideration & prioritisation in their project plan & schedules.
What else needs attention from WBS' side before they guillotine our iBurst bandwidth?
The one thing that I am a bit curious is about is how they plan on notifying all the existing users as to when and how a cap will be implemented - do we keep on phoning the helpdesk or are they going to phone us - is there a notification board?
More info is needed
More info is needed
W-BS-M: Please Communicate With Your Customers!!!
I have been emphasising (aka b1tching, moaning & complaining) ever since about the lack of communication from W-BS-M.
The onus should never be on each & every customer to call WBS on their 0861# when something changes on the iBurst network. Likewise, if something improves, it is good publicity & customer relations to point it out & inform the customers.
A while back I said [post=106582]this[/post], [post=151005]also this[/post], and:
IMO, W-BS-M seriously need to employ/dedicate at least 1 person to communicate with customers via several channels (electronic & verbal), that being the only thing that person does - COMMUNICATE with customers!
Imagine how bad customer relations could be with 15000 mushrooms growing in the dark, with more & more of them turning into poisonous toadstools by the minute.
Having said all that I can say that Luis @ WBS seems to be the exception to the rule, he has been very helpful, polite, friendly & knowlegable. Accelerate the Luis cloning programme is what I say.
Initially when I got iBurst I was very happy with WBS' helpdesk- I got callbacks & there was a high level of communication, then about 2 weeks later (I think it coincided with the WBS iBurst adds on 5FM) that communication tended towards 0.twixt said:
I have been emphasising (aka b1tching, moaning & complaining) ever since about the lack of communication from W-BS-M.
The onus should never be on each & every customer to call WBS on their 0861# when something changes on the iBurst network. Likewise, if something improves, it is good publicity & customer relations to point it out & inform the customers.
A while back I said [post=106582]this[/post], [post=151005]also this[/post], and:
How long does it take to write a few bytes of html & post it on iBurst.co.za?ic said:
IMO, W-BS-M seriously need to employ/dedicate at least 1 person to communicate with customers via several channels (electronic & verbal), that being the only thing that person does - COMMUNICATE with customers!
Imagine how bad customer relations could be with 15000 mushrooms growing in the dark, with more & more of them turning into poisonous toadstools by the minute.
Having said all that I can say that Luis @ WBS seems to be the exception to the rule, he has been very helpful, polite, friendly & knowlegable. Accelerate the Luis cloning programme is what I say.
[post=156256]
[/post][post=156264]
[/post]If WBS have confidence in the iBurst network & their ability to deliver service, then this should be considered. I don't think anyone who knows the # 0118774733 ever calls the expensive 0861TelkomonopolyStealsYourMoney#.
ic said:
Makes no difference from Cape Town for a terminating number in JHB, just that Telkom is paid by the caller - most probably costs Telkom more for the call because it has to go to an IN platform for routing. Thanks anyway for repeating the number as I was not prepared to go through the threads looking for the previous post. At least I can now phone from a cellphone for "free".
Seeing as we aren't going to get any kind of Network Status Notification system anytime soon, it occured to me that we customers are always the first to know when there is a problem affecting us.
So, instead of WBS notifying us, it would be nice if we could notify them by sending them an sms to a cell# device thingy that they would have to implement. That way we could tell them when there is a problem, and for the more seasoned iBursters, we could even tell them what the problem is, where it is & how to fix it...
If WBS won't communicate with us, and we cannot get through on their helplessnessdesk number then we will have to do something like this. Or perhaps we should just get Vodacom 3G, or Sentech MyWireless, or Telkom ADSL...:evilgrin:
So, instead of WBS notifying us, it would be nice if we could notify them by sending them an sms to a cell# device thingy that they would have to implement. That way we could tell them when there is a problem, and for the more seasoned iBursters, we could even tell them what the problem is, where it is & how to fix it...
If WBS won't communicate with us, and we cannot get through on their helplessnessdesk number then we will have to do something like this. Or perhaps we should just get Vodacom 3G, or Sentech MyWireless, or Telkom ADSL...:evilgrin:
ic said:
lol, I like that but its true, half the time I tell them what the problem 3 days before they figure it out, I can think of 3 distinct occasions where I could have solved the problem within minutes and ended up waiting 2-3days for them to sort it out.
LoneGunman
Expert Member
trouble with handing over your cell number - especially for 'notification' of anything -
means that your number is sold to marketing companies who then send you useless and stupid adverts.
Banks are notorious for doing this. Even when you're depositing cash into someones account, they try and get your cell number. These go onto lists which are then resold behind the scenes.
So even the supposed service of being notified when there's movement on your account, provides the bank with additional revenue when they resell (or 'make your number available') to various business partners.
means that your number is sold to marketing companies who then send you useless and stupid adverts.
Banks are notorious for doing this. Even when you're depositing cash into someones account, they try and get your cell number. These go onto lists which are then resold behind the scenes.
So even the supposed service of being notified when there's movement on your account, provides the bank with additional revenue when they resell (or 'make your number available') to various business partners.
guest2013-1
guest
- Joined
- Aug 22, 2003
- Messages
- 19,800
- Reaction score
- 13
you have the option to not let the bank disclose such information. it's just usually well hidden in the documentation and you have to request it seperately.
oh, and threating to rip off/out the balls/ovaries of your bank manager also helps
it gets the point accross 
oh, and threating to rip off/out the balls/ovaries of your bank manager also helps
it gets the point accross LoneGunman
Expert Member
Nope, you dont have any 'option' at all. Once you write down your cell number on that deposit slip or transfer or whatever kind of piece of paper, you can not control over what happens to it - and the bank tellers themselves are low in the food chain, and thus its no use whining at them about what you want the bank to do and not do with your number.
You write it down. They have it. They use it. 'Live' phone numbers are like 'live' email addresses, a valuable commodity for marketers. It doesn't matter if you ask bank teller to 'not use the number' - they arent the ones collating the information in an office in the Bank HQ on a daily or weekly basis.
Even if its not your bank, and you're depositing cash which requires no 'checking' as a reason for them needing your number. Banks like to harvest up phone numbers, and tell tellers to try and get the numbers.
You give it. Banks use them, and sell them.
You write it down. They have it. They use it. 'Live' phone numbers are like 'live' email addresses, a valuable commodity for marketers. It doesn't matter if you ask bank teller to 'not use the number' - they arent the ones collating the information in an office in the Bank HQ on a daily or weekly basis.
Even if its not your bank, and you're depositing cash which requires no 'checking' as a reason for them needing your number. Banks like to harvest up phone numbers, and tell tellers to try and get the numbers.
You give it. Banks use them, and sell them.
guest2013-1
guest
- Joined
- Aug 22, 2003
- Messages
- 19,800
- Reaction score
- 13
Er... well when my bank and car dealership did that, I stuffed a big pineapple in their ass. You see... no one takes k2k like that. Haven't had an sms in 2 years
Haven't had an sms in 2 years