Well, :/ I did only phone once to ask if they received my application. They then told me to give 2 to 3 days (I'll then give them 2) and they will get back to me.
I can tell you this, I'm sick and tired of companied with bad service, and I really hope they just by accident get it right by me.
But the sad fact about it stays ... I cant really do anything about it. I have before made enough noise at my insurance company so that they actually apoligized in writing. But it doesnt make a different. The next time they did it all over again.
If sentech gives bad service, what do I do ? drop the contract ?
I just cant do that, I want the product. Not the service, and well, they dont allow the outsourcing of the service.
The problem with most corporate companies. They mess up. You scream and moan. Eventually they do it right, and even give you an apology.
But this is just marketing, make the customer 'think' they wont do it again, and the customer stay. And for the sake of testing if they are gullable, do it again
(Has anyone noticed that I'm really bored at work?)
Anyways, I just really hope they do this for me without glitches, Ive learned that if you talk to the people constantly through the process, things tend to happen, this becomes harder though when things get transferred to different departments. And a company doesnt want to expose their insides.
As a software developer, Ive made mistakes. Ive made some big ones too. Ive caused problems (not on purpous) that a bank had queues because of software not working right (I went into retail to experience that queue). And Imagine, those retailers had to start screaming at me and my boss, because of my mistake. Eventually, I could get fired. Now if this is my fault, or the companies, it's quite a problem. If I get fired, I cant pay my car, I have a bad working record, I cant pay my flat, I cant pay my wireless
and well, finding another job becomes harder. And I get blacklisted ... and life is all messed and I shoot myself
Imagine someone that works in a company getting fired for their mistake (even if it's justified). They might have children (some kid on chronic medication) that needs medical aid, and they cannot pay that. You get the idea.
In the end, I feel it's fine talking a company through a process, like this, phone them constantly, get updates (they should have some tool on the web-site). Dont get them fired ... You'll be sorry afterwards ... the feeling is not great.
In the end, I know the saying 'we all make mistakes' doesnt apply to mass scale bad service, but be carefull not to destroy lives through the process of trying to fix it.
Yes we want them to do it all right, and now. But I have never been to a company that it works like that everyime. Sometimes it works first time, other times it doesnt.
anyways .. that's enough nonsense for now
hehe
later
(Waiting .... for 128k of bliss)
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