xssnet
Active Member
My contract is due for upgrade and I am interested in obtaining an EDGE or 3G enabled handset, what a mission getting answers out of my service provider. Either the people working in the Customer Service department are not interested in assisting anyone or they don't know anything about the cell phone technology.
This morning I called my SP and they could not assist me telephonically, I then suggested that they send it via mail, but to no avail, I then tried their webite which has a feedback button, that generates a reference number for one of their consultants to track and contact you with, this is stupid as it does not work. I have tried on many occassions to use this facility and I am still waiting for someone to contact me via this useles feature. Surely MTN, needs to confront these SP's, as I am really not impressed with their service level. It makes obtaining any information a mission for the customer, but when it comes to billing, they are quick to inform you on an increase on your tariff plan, without needing to collect your details via a website or phone call.
This morning I called my SP and they could not assist me telephonically, I then suggested that they send it via mail, but to no avail, I then tried their webite which has a feedback button, that generates a reference number for one of their consultants to track and contact you with, this is stupid as it does not work. I have tried on many occassions to use this facility and I am still waiting for someone to contact me via this useles feature. Surely MTN, needs to confront these SP's, as I am really not impressed with their service level. It makes obtaining any information a mission for the customer, but when it comes to billing, they are quick to inform you on an increase on your tariff plan, without needing to collect your details via a website or phone call.