I asked to be downgraded by end of March 2007. Got a response from lady at helpdesk - Eugenia Williams within 3/4 days that the account has been downgraded. This did not get through to the accounts dept who still bills me on my old account last month, with the monthly debit order not changed. I have immediately informed iBurst, but apparently in vain. At the moment iBurst owes me money as I have overpaid last month. I refuse to pay any downgrade charge as I downgraded before it was introduced, with a confirmation email from iBurst to proof this. My invoice for next month is again the old package, so I expect the accounts dept to again overcharge me this month. When I spoke to iBurst, I was told some nonsense about the the accounts dept having some sort of glitch and the downgrade has not been enacted on their system, which is supposedly different from the helpdesk how? I dont want to take the legal route, but if iBurst dont get their house in order, I will take the legal route, with them having to pay for my legal fees. Any one know a good commercial lawyer in Durban?
Will keep you posted.