Vodacom account

C

Chrisstelle Peterson

New Member
Joined
Jun 7, 2016
Messages
1
Reaction score
0
Good day want to know can you help with my account at vodacom get no answers from them. I made a EFT out my bank account to pay my vodacom account on the 26 April 2016 into my vodacom account I08072319 have emailed my proof of payment to Kagiso
in the accounts department he came back and told me the amount that i am query cannot be found the amounts are R2000.00 and R2200.00 the he sespended my phone i had to pay R6000.00 to get my phone activated again. Kagiso told me to go back to my bank because the payment was not recieved on Vodacom side. Well i did go back to Absa and Absa confirmed the those to amounts is at Vodacom in their uncollective surspene and Vodacom needs to reverse back into my account. Vodacom refuse to listern to my complain and Kagiso is doing nothing ftom his side to sovle my problem i want my money back in my account before closing date 07/06/2016 all my debit order RD due to Vodacom incompancy.
Kagiso Motshelanoka is a Senior Credit Controller for a man in this posision and can not solve a problem is dangerous.His email adres is [email protected]. Could you please be so kind to assist me in this matter to get Vodacom to find the R4200.00 and transfer the money back into my Absa account nr9305642180.
Thank you
 
The important question is: Was the EFT payment identified by the CORRECT Vodacom Account Number = Beneficiary Deposit Reference.?
If NOT then your EFT is now floating around an suspense account = Not allocated to any account at Vodacom. This would result in non - payment status.
Vodacom Account number is not the same as your Cell number.
The Account Number is clearly displayed on your invoice on top right side next to Account Number.
The suggested course of action.
1) Call 082111 or Email: [email protected] and obtain an important service reference.
2) Wait for 3 working days to resolve.
3) If not resolved then send PROPERLY COMPOSED email to [email protected] including the all important service reference number.
Hope this info is of some value.
 
Last edited:
Ivanr said:
The important question is: Was the EFT payment identified by the CORRECT Vodacom Account Number = Beneficiary Deposit Reference.?
If NOT then your EFT is now floating around an suspense account = Not allocated to any account at Vodacom. This would result in non - payment status.
Vodacom Account number is not the same as your Cell number.
The Account Number is clearly displayed on your invoice on top right side next to Account Number.
The suggested course of action.
1) Call 082111 or Email: [email protected] and obtain an important service reference.
2) Wait for 3 working days to resolve.
3) If not resolved then send PROPERLY COMPOSED email to [email protected] including the all important service reference number.
Hope this info is of some value.
Click to expand...

Wondering the same thing. I have had many of my corp clients pay incorrectly and not having their payments allocated.
 
Ockie this is the old story:
Run to the forum, this will resolve all without thinking about the problem etc.:D
 
I'm also having a hell of a time to EFT from FNB.

They claim that I just use my account number IXXXXXXX-X but FNB just says this format is wrong.

Should the -X at the end be dropped off maybe?
 
SauRoNZA said:
I'm also having a hell of a time to EFT from FNB.

They claim that I just use my account number IXXXXXXX-X but FNB just says this format is wrong.

Should the -X at the end be dropped off maybe?
Click to expand...

I manually pay my Vodacom account from FNB each month. Payment reflects in like 20min or so. I did the eft and got a SMS from Vodacom saying payment was received no proof of payment is needed.

just take out IXXXXXXX-X that. Just the Hyphen. keep the number there.
 
cavedog said:
I manually pay my Vodacom account from FNB each month. Payment reflects in like 20min or so. I did the eft and got a SMS from Vodacom saying payment was received no proof of payment is needed.

just take out IXXXXXXX-X that. Just the Hyphen. keep the number there.
Click to expand...
Okay just drop the hyphen.

Don't recall if I tried that but will do now.
 
Okay so it's actually a failure on FNB's system not accepting something as common place as a hyphen.

Should have thought of that.
 
SauRoNZA said:
Okay so it's actually a failure on FNB's system not accepting something as common place as a hyphen.

Should have thought of that.
Click to expand...

Yeah. Working? As I mentioned before money clear immediately so you should get a SMS from Vodacom to that effect.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X