Which Fibre ISP on Vumatel?

[PBCool]

I'm thinking there should be some kind of Javascript applet page thing on an ISP's support portal that a user can go to, and it performs all the necessary first line tests in a standard, controlled manner and dumps the result into the support ticket...
How cool would that be?

It would, but you would need an endpoint at the customer premises that is capable of doing an established connection from said endpoint etc. And realistically we have had very few last mile faults (as it should be with fibre) that can be resolved via basic troubleshooting. So argument is between nice to have and feasibility .

I know you are experiencing some arb results on your side, if you like we have a spare vuma line at the office we can fire up another one of your packages to do the same tests on to take to Vuma?

 

[Sinbad]

It would, but you would need an endpoint at the customer premises that is capable of doing an established connection from said endpoint etc. And realistically we have had very few last mile faults (as it should be with fibre) that can be resolved via basic troubleshooting. So argument is between nice to have and feasibility .

I know you are experiencing some arb results on your side, if you like we have a spare vuma line at the office we can fire up another one of your packages to do the same tests on to take to Vuma?

The endpoint would be some java code embedded in the page that ran from the client's browser Similar concept to speedtest... just doing a traceroute, a ping or whatever and submitting the result.

I don't have any packages though, I'm just a customer The offer of help is appreciated all the same.
I'm pretty sure they can't argue the evidence I've presented them. Their own speedtest server shows big packet loss to me

 

[PBCool]

The endpoint would be some java code embedded in the page that ran from the client's browser Similar concept to speedtest... just doing a traceroute, a ping or whatever and submitting the result.

I don't have any packages though, I'm just a customer The offer of help is appreciated all the same.
I'm pretty sure they can't argue the evidence I've presented them. Their own speedtest server shows big packet loss to me

Yeah but you can't do that as then you have factors like Ethernet cable, NIC, PC Performance, Java etc you open up to a whole lot of risks which as the ISP you can't be accountable for. So it needs to be from network to router kind of thing.

 

[Sinbad]

Yeah but you can't do that as then you have factors like Ethernet cable, NIC, PC Performance, Java etc you open up to a whole lot of risks which as the ISP you can't be accountable for. So it needs to be from network to router kind of thing.

You run those exact same risks from a client running the traceroute etc manually though.... (or are you referring to the packet loss thing?)

 

[PBCool]

You run those exact same risks from a client running the traceroute etc manually though.... (or are you referring to the packet loss thing?)

That is a specific test giving a network result, add different layers get different results. Not quite exact. This is not something that we see everyday so building something specifically for this would create more false negatives than positive result.

 

[Sinbad]

That is a specific test giving a network result, add different layers get different results. Not quite exact. This is not something that we see everyday so building something specifically for this would create more false negatives than positive result.

No, I'm talking about something that your customers could use to, in an automated way, do the basic troubleshooting steps you need like traceroutes etc when they log a fault ticket...

 

[PBCool]

No, I'm talking about something that your customers could use to, in an automated way, do the basic troubleshooting steps you need like traceroutes etc when they log a fault ticket...

Again not something we do everyday, so these kinds of tools built on top of other layers will attract more false positive results realistically. So every customer does this over wireless which gives you a result that is skewed by the wireless and is now something submitted as a technical result by your own build .

 

[Sinbad]

Again not something we do everyday, so these kinds of tools built on top of other layers will attract more false positive results realistically. So every customer does this over wireless which gives you a result that is skewed by the wireless and is now something submitted as a technical result by your own build .

So include a floodping to their own router

 

[PBCool]

So include a floodping to their own router

If dealing with technical people that would make sense, but most consumers are not so regular troubleshooting makes sense. I do understand your logic though.

 

[DMNknight]

LOL Talk about a thread hijack.

Sinbad, I believe I can build something like that. Maybe not in Java though. Who besides Minecraft still uses Java anyways...

PBCool, after connecting the TV via cable, I've not had an issue. I noticed thise simply by using wifi analyzer and walkign through the house to see where there's major drop off. At the TV, Wifi was unable to sustain 720p @ 30fps (12mbps) and was therefore logically the problem.
However, you misconstrue the basis of my contention but I will continue on in email.

*edit*
I am going to continue my services with Cool Ideas because perhaps I'm being a little too judgmental being an operations man myself. I will feedback here to clear the Cool Idea's name be it deserved

 

[PBCool]

LOL Talk about a thread hijack.

Sinbad, I believe I can build something like that. Maybe not in Java though. Who besides Minecraft still uses Java anyways...

PBCool, after connecting the TV via cable, I've not had an issue. I noticed thise simply by using wifi analyzer and walkign through the house to see where there's major drop off. At the TV, Wifi was unable to sustain 720p @ 30fps (12mbps) and was therefore logically the problem.
However, you misconstrue the basis of my contention but I will continue on in email.

*edit*
I am going to continue my services with Cool Ideas because perhaps I'm being a little too judgmental being an operations man myself. I will feedback here to clear the Cool Idea's name be it deserved

Great glad to hear it, will respond to your mail as soon as