Who do I beg/pay to resolve this?

[MickeyD]

i hear seacom is down, cold be that

no

 

[bullfrog]

Phone them everyday and request a credit for the hours. Some persistance is key here cause someone is going to get pissed off having to credit the account everyday.

I believe it's part of Telkoms policy to refund you for downtime as they do this automatically if they are aware of big issues and downtime as a result.

 

[Arzy]

Today, traced to MyBB, directly plugged into router.

 

[MickeyD]

High first hop normally indicated congestion at your exchange.

... or a faulty piece of cable/equipment between your telephone jack and the DSLAM.

 

[DominionZA]

High first hop normally indicated congestion at your exchange.

... or a faulty piece of cable/equipment between your telephone jack and the DSLAM.

That would be second. First is your router.

 

[MickeyD]

That would be second. First is your router.

ja ja ja... first hop from router to exchange

 

[DominionZA]

ja ja ja... first hop from router to exchange

You feed my series addiction so will let you off this time :beer:

 

[HowTo]

Hi All

Date: 19-01-2014 Time 16:08 Sunday

C:\Users\Piet>tracert -d google.co.za

Tracing route to google.co.za [74.125.233.63]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 1350 ms 1239 ms 1329 ms 196.210.155.1
3 1595 ms 1686 ms * 196.38.73.133
4 1105 ms 642 ms 460 ms 196.38.73.17
5 404 ms * 89 ms 168.209.1.139
6 162 ms 149 ms * 196.26.0.130
7 393 ms 388 ms 300 ms 74.125.49.66
8 208 ms 273 ms 250 ms 64.233.174.21
9 292 ms 266 ms 255 ms 74.125.233.63

Trace complete.

SpeedTest
http://speedtest.ookla.com/result/2463950837.png

Last Result:
Download Speed: 198 kbps (24.8 KB/sec transfer rate)
Upload Speed: 398 kbps (49.8 KB/sec transfer rate)
Latency: 160 ms
2014/01/19 16:12:53

Still waiting for Telkom to fix. When no ETA give. Escalation number given through Hello Peter. No ETA given. Painful to surf currently.