Poor MWEB ADSL gaming performance complaints
There are no general problems on the MWEB network that cause poor performance for online gamers, the Internet service provider has told MyBroadband.
This follows complaints from Destiny, The Division, and World of Warcraft players about problems they experienced while trying to play the games over MWEB’s network.
“We had a few problems identifying The Division’s netcode and traffic signature for a day or two after launch, but with some clever monitoring and liaison with our engineers, we have been able to identify and prioritise the traffic effectively,” said MWEB.
MWEB said the complaints it has received since the start of the year are not isolated to it, or South Africa.
“These issues are experienced all over the world by most providers and many of these errors are not network-connection related.”
How to test and report network issues
MWEB said a traceroute to an international destination can go a long way in determining the health of a network connection.
If the first 3 hops in the traceroute show numbers higher than 40ms-50ms, MWEB said it is an indication of congestion, and it suggests having your last mile investigated.
This means getting Telkom or your fibre provider to look at what is causing congestion on their infrastructure.
“Most of the complaints and escalations that we receive are a result of this,” said MWEB.
Another culprit is NAT, or network address translation. NAT is how many devices connected to a single home router via one public IP address are able to access the Internet.
“Ensuring that you have NAT or port-forwarding enabled and set up correctly on your router and that the game is specifically allowed through your firewall is critical.”
Once MWEB subscribers have done these checks, they can forward any queries to [email protected].
From there, MWEB will investigate the issue.
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