iBurst gets tough on caps
A number of iBurst subscribers were unpleasantly surprised this month when they received a call warning them that they will be hard capped unless they stop their ‘excessive usage’.
Some users reported that they have been cut off for excessive usage without any warning. “The bastards cut me off a few hours ago for this same reason, not even a warning,” said one iBurst subscriber.
Currently iBurst Pro subscribers are subject to a soft cap and are slowed down to a maximum of 64Kbps once their cap is reached.
iBurst said that it can not allow a small percentage of users to negatively impact on the experience of their total user base.
“In the past, iBurst hasn’t capped subscribers for on-net data usage. Capping limit rules have always existed, however. We now have the tools to enforce these rules and will implement limits to ensure that certain subscribers do not use excessive amounts of data and congest the network,” iBurst said.
iBurst did not give specific details about what constitutes excessive usage, but said that only 8 out of more than 40 000 subscribers fall into this category. “They have been notified by telephone and their network access has been suspended until 1 July,” iBurst pointed out.
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