We tested Dischem DeliverD — with excellent results
MyBroadband tested the Dischem DeliverD on-demand service, and we were impressed with the results.
Dischem promises 60-minute delivery when shopping from its mobile app, and ours arrived significantly ahead of schedule.
The Dischem app is easy to navigate and allows ordering prescription services and making clinic or salon appointments.
Dischem launched public testing of DeliverD in July 2021 at 33 branches across Gauteng, KwaZulu-Natal, and the Western Cape.
DeliverD orders are managed through an agreement between Dischem and Bash (formally Quench).
Dischem’s regular online orders (not on demand) are done through an agreement with the Karooooo-owned Picup.
Dischem’s app features over 7,000 products that can be ordered at in-store prices.
This service is a competitor to other quick delivery platforms such as Checkers Sixty60 and Pick n Pay asap!, but it is a first for a pharmacy.
We created an app account and selected a few items under the DeliverD section after adding our office as a delivery address.
The earliest available time slot on the app was 10:00 – 11:00, which suited us well, so we placed the order.
The app lets users select alternatives for each product if they are out of stock. We opted not to stipulate alternatives, meaning unavailable items would be left out of the order.
We had to pay a flat rate delivery fee of R35, which is consistent with similar delivery services for other shops in South Africa.
We placed our order at 07:53, and at 09:14, we got a notification that the payment went through and the order was collected.
We also received a link to track the delivery driver’s route to our office, as well as information about the driver and a way to contact them.
Our order was delivered at 09:37 — 23 minutes before the time slot we selected
This is impressive, but it may be an inconvenience if you planned to have items delivered at a specific time and weren’t ready yet.
The items were received in perfect condition, and the brown paper bag is one of the sturdiest we have received from a store in a long time.
More stores offering same day delivery is excellent for consumers, as it provides convenience, and competition between different shops, encouraging good performance from all of them.
Now read: Lesser-known shopping app beats Pick n Pay asap! and Woolies Dash
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