The best and worst ADSL ISPs
The recent Broadband Survey attracted nearly 1600 broadband subscribers from across the country. As part of the survey ADSL subscribers rated their ISP on issues like price, support and overall satisfaction.
The results showed a significant difference between the ratings for large ISPs and smaller companies. Smaller ISPs received an overall rating of 8.0 out of 10 while the large ISPs only managed a score of 6.2.
Best ISPs
Web Africa, winner of the ISP of the Year award for a second year in a row, was again praised by its subscribers for its great service and easy-to-use systems. The company received an overall score of 8.5 out of 10, leading with a rating of 9.2 for ease of use and 8.9 for billing.
Web Africa however faces stiff competition from other ISPs who are also offering innovative services and competitive prices. Cybersmart was placed second with an average score of 8.2, a mere 0.3 behind WebAfrica. Axxess and Imaginet both scored 8.1, placing them equal third.
Large ISPs
The large ISPs like Verizon Business, MWEB, Vox Telecom and Internet Solutions typically scored far lower than their smaller competitors. This was mainly due to less competitive pricing and a lack of comparable support.
Verizon Business and Vox Telecom were rated tops among the large ISPs with an average subscriber rating of 6.7 each.
Worst ISP
The spot for worst ISP was reserved for Telkom Internet, who with an average score of a mere 4.8 received significantly lower ratings than both larger ISPs and the average rating for all ISPs.
Telkom Internet scored particularly poorly on price and general service & support levels with ratings of 4.0 out of 10 in each of these areas.
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