Vodacom explains 3G/HSDPA problems
Over the last few days many Vodacom subscribers have complained about problems using the company’s 3G/HSDPA service. One of the main complaints from users was that they could connect to the Vodacom network, but that no Internet browsing was possible.
"It has been 2 days now. It shows connected but no browsing is possible," said one Vodacom subscriber. "I am a business man working full time on my 3G. While the [helpdesk] message assures me that the problem is attended to, I still could not establish how wide the problem is and when it will be solved," another subscriber complained.
Vodacom said that it is aware of a problem that has been affecting some of its data customers, "specifically those who have not yet upgraded their Connection Software to the latest versions available on www.vodacom.co.za".
"Only customers who are running versions of VMC-Lite earlier than Version 3 (the current version) will be affected. These subscribers will be able to connect to the Vodacom network but will not be able to browse," said Dot Field, Vodacom Group’s chief communications officer.
Vodacom said that it did fix the problem on Wednesday morning by implementing a workaround, but that "it is advised that all customers using VMC-Lite upgrade to Version 3 as soon as possible". The latest version is free to download from www.vodacom.co.za (Go to Services, click on Mobile Data and then on Downloads. Customers should download the VMC-Lite 3.2.1 version).
"Customers who need assistance to download and install the latest VMC-Lite 3.2.1 version, can call Vodacom’s Data Call Centre on 155, free from a Vodacom cellphone or 082 155 from any other phone," Field advised.
Vodacom 3G/HSDPA problems – give your views
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