MTN explains billing problems
MyBroadband recently reported that numerous MTN subscribers have been experiencing billing problems over the last few weeks. These problems included over billing, incorrect data usage measurements and poor complaints resolution. Moneyweb also recently reported that 22 000 subscribers affected in test statement error.
MTN South Africa has now confirmed the problems, saying that a system update was to blame for the problems. “We experienced temporary and intermittent billing issues…the problems were due to a system update,” said Louis Nel, Acting Chief Information Officer at MTN SA.
Nel reassured MTN subscribers that the systems have now been stabilized, and that all affected accounts are adjusted to reflect the correct bill.
Many MTN subscribers have complained about unresolved billing complaints laid through the standard helpdesk channel, and here MTN advised them to “contact MTN SP either through the web site or nearest service centre”.
MTN added that subscribers who were victims of incorrect billing will be compensated. “Where this [incorrect billing] is the case, relevant and commensurate adjustments are done to reflect the accurate bill-charges that are due,” Nel concluded.
MTN billing problems – give your views
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