Capitec users are reporting that the bank’s services are currently unavailable across its various digital platforms.
Reports began to surface on Down Detector at around 13:00 on 13 November, with both Capitec’s mobile banking and Internet banking platforms unavailable to users.
“We are experiencing technical issues. Our IT team is working on fixing the issue as soon as possible. Apologies for the inconvenience,” tweeted Capitec in response to numerous complaints from its customers.
The outage map shows that the issue appears to be affecting users across South Africa.
According to the DownDetector page for Capitec, 41% of the problem reports at the time of writing were related to the bank’s online banking service, while 58% were related to mobile banking.
This news follows the South African banking industry suffering a wave of DDoS attacks.
These attacks were accompanied by a ransom note and resulted in the interruption of online, app, and mobile banking services at some banks.
Capitec had not immediately responded to queries regarding the online banking downtime at the time of writing.
Below is a screenshot from DownDetector showing the spike in outage reports for Capitec online banking.
Capitec confirmed that the problem has been resolved.