Standard Bank app login problems
Several Standard Bank customers reported issues logging into the bank’s mobile app on Wednesday afternoon.
The problem appears to be with the bank’s authentication system for mobile logins, including facial, fingerprint, and PIN recognition.
Users on both the Android and iOS apps have confirmed they could not use these methods to log into the app and had to resort to their passwords.
Downdetector showed a big increase in reported issues from Standard Bank customers from around 15:00.
The majority of the reports were flagged as issues with mobile banking and mobile logins.
The graph below shows how reports of problems on Standard Bank increased on Wednesday afternoon.
Several customers on Twitter also said they were having issues logging in to the app.
@StandardBankZA what’s going on with the mobile app. Can’t log in. Asking me for email and change password. Also card number and pin. Am I being phished. Fraud line just rings
— Ced (@sed4600) October 6, 2021
@StandardBankZA what is wrong with the app, I can’t login
— dudu (@pulliem) October 6, 2021
@StandardBankZA What is wrong with the App, where is the finger print log in gone? Don’t you test your changes!!
— Andre Welman (@welmana) October 6, 2021
One user complained that the support number shown with the error message when trying to log in no longer worked.
@StandardBankZA cannot get into my app with face or fingerprint recognition and message from standard bank gives me a number to phone which standard bank says has changed !
— Jaci (@michaelandjaci) October 6, 2021
Standard Bank’s own service status page, which communicates issues experienced by the bank’s systems to customers, showed “All Systems Operational” at the time of publication.
It was, therefore, not clear what was causing the issues.
Update – Thursday 15:30
Standard Bank has told MyBroadband it was aware of the issue that intermittently affected log-ins on Wednesday.
“In spite of the issue, the platform was accessible and clients were able to transact. The issue has since been resolved,” the bank said.
“We apologise to our clients for any inconvenience caused.”
Loading ...