Standard Bank app and Internet banking problems

Standard Bank experienced issues with its mobile banking app and Internet banking platform on Monday, 2 December 2024. Customers reported seeing error messages and experiencing limited functionality.

Outage tracking website Downdetector showed a sizeable spike in complaints that began at around 07:30 on Monday, 2 December 2024.

“Continue banking with limited functionality? Our services are currently limited, and only some app features are available,” the banking app error message read.

It also gave users the option to continue, sign out, or learn more.

Some users reported that signing out and back into the banking app cleared this message. However, even after signing in with full functionality, some of their balances showed as zero.

While some customers reported standard functionality, others have said certain balances weren’t showing correctly.

Some users were presented with the following message when attempting to access the Internet banking platform: “Service Error: This service is currently unavailable. Please try again later, while we investigate.”

Standard Bank told MyBroadband that its technicians were working to fix the issues.

“Standard Bank technical teams are currently working to resolve the issue. The bank apologises for the inconvenience that this has caused,” it said.

Several social media users voiced their frustration online.

“App is not working @StandardBankZA it doesn’t show accounts and has errors in app,” one user posted on X.

“Please check with your teams because there is something wrong with the app. It last updated yesterday and one can’t transaction,” another posted.

Standard Bank has responded to some of the posts on social media, requesting that the users provide them with further details via direct message.

“There haven’t been any updates regarding the app having issues. Please DM us with more details about what you are experiencing so that we can assist,” it said.

Standard Bank told MyBroadband that the issues were resolved by around 10:15 on Monday, 2 December.

“Standard Bank can confirm that the disruptions that impacted services on its Mobile Banking App, Cellphone Banking and Internet Banking has been resolved,” it said.

“The Bank apologises for the inconvenience that this has caused. Technical teams will continue to monitor the services closely.”