Broadcasting16.07.2015

New DStv online customer system live

DStv digital

MultiChoice’s upgrade of its DStv customer management system is complete, and its new system is live.

“This means that our call centre is open for business. Our Service Centres and agencies will be up and running by [16 July 2015],” said MultiChoice.

The company said the new system will help it improve all aspects of its customer service experience.

“Self Service on DStv.com has been simplified and refreshed, with more functionality added; our billing and statements have also been simplified.”

MultiChoice asked subscribers for patience and understanding, and asked those who found niggles in the new system to contact them.

“You can get in touch with us via our call centre on 011 289 2222 or through our social media platforms – Twitter, Facebook and the DStv Forum.

You can also log on to your account on Self Service on DStv.com or through the DStv App.

DStv Premium channels coming to Compact subscribers for free

DStv expands SABC News channel footprint

DStv Explora update details

New DStv prices kick in

DStv Premium users to lose some services

Show comments

Latest news

More news

Trending news

Sign up to the MyBroadband newsletter