The switch from the first version of the Digital Video Broadcasting – Satellite (DVB-S) standard to DVB-S2 for DStv’s high definition (HD) broadcasts started today (Monday, 1 July 2013), MultiChoice has reminded its DStv Premium subscribers with high definition services.
“Please be reminded that we are switching HD services to DVB-S2 in the period from 1 – 10 July,” MultiChoice said. “Check now if you can see the slide on channel 425. If not, please contact an accredited installer.”
MultiChoice announced the change to the newer DVB-S2 standard earlier in June, saying that it will free up capacity that will let them launch new channels in future.
Subscribers that do no see the slide on channel 425 will need to get an installer at their expense to look at their installation.
Chief Technology Officer for MultiChoice, Gerdus van Eeden, previously provided the following guidelines for customers when it comes to installations:
- An installer call out fee should be between R250 and R350 depending on where they live. This will include any re-alignment or adjustment, and is most likely the only change that will be required to receive the DVB-S2 transmissions.
- If the customer is further than 25km away from the installer, the amount above will exclude travel, which will be charged at R3,24 per extra kilometre, which is the AA rate.
- If customers do not currently have a 90cm dish, we highly recommend that they change to a 90cm dish (although not required to received DVB-S2 transmissions). The 90cm dish helps to reduce rain fade. If a cable is perished or sun-damaged, these might need to be replaced which will be an additional cost.