StarSat, the satellite pay television service formerly known as TopTV in South Africa, said in a recent press release that the majority of technical issues on its platform have been resolved.
This is after subscribers took to the web to complain about lack of technical support from StarSat after experiencing signal problems and loss of channels, among other things.
“StarSat acknowledges recent technical challenges faced by subscribers and wishes to apologise for any inconvenience caused,” the operator said.
According to StarSat, the technical difficulties have been largely the result of the migration process as TopTV upgraded to StarSat.
Among the upgrades is a shift from a single transponder to multiple transponders, which StarSat said regretfully resulted in subscribers not receiving certain channels, signal delays, as well as technical dropout.
However, StarSat said that the migration also offered the benefits of the addition of more channels and support for full HD broadcasting.
“Those still experiencing difficulty in accessing some or all channels should contact the call centre on 086–0860-STAR/7827 or SMS their contact number and ID number to 40003,” StarSat said.
StarSat said that it would cover all costs relating to a technician’s visit should it be deemed necessary.