Cell C network problems
Many Cell C customers, especially in the Western Cape, have been complaining about network downtime today, 22 July 2014.
“Since this morning my phone says “Not Registered on Network”. I have restarted my device and tried registering on Cell C with no luck,” a MyBroadband member said.
Others commented: “The network has been offline for me in Durbanville since 10pm last night”, and: “Yep, Cell C is still down in Cape Town”.
“I phoned a Cell C call agent today and all she was able to offer me was the excuse that the network is offline,” said one user.
“According to a Cell C call centre agent, the entire network in the Western Cape is down. How such a thing can happen is beyond me. Also, they don’t know when it will be fixed. It has been off since around 22:00 last night,” a Cell C subscriber said on HelloPeter.
Cell C said on Twitter: “Our technicians are working hard to resolve the matter. We apologise for the inconveniences.”
Cell C explains
Cell C said that it has experienced transmission failure on 34 sites in the Western Cape.
“We are in the process of repairing the issue with our network partners in the area. Services should be fully restored soon,” Cell C said.
“Cell C will communicate with customers as soon as the problem has been resolved. We apologise for the inconvenience.”
Update:14:30 on 22 July 2014
“Cell C can confirm that as at midday 20 of the 34 sites affected by the transmission failure have been restored. Signal to the affected areas will still be intermittent while the base stations stabilise. Full signal should be restored soon. Cell C again apologises for the inconvenience.”
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